Job Description
Handling inquiries / complaints from customers, targeting the satisfactory closure.
Developing relationship with premium clients, thus enhancing the business.
Providing help and advice to customers using the organization’s product or services.
Communicating courteously with customers by telephone, email, letter and face to face.
Revert to the clients thus confirming the service.
Complaint management
Finding ways to measure customer Satisfaction and improve services.
Response Time: Cases should be handled with in the defined TAT.
Keeping accurate records of discussions or correspondence with the clients / customers
Consistency in quality.
Developing relationship with premium clients, thus enhancing the business.
Providing help and advice to customers using the organization’s product or services.
Communicating courteously with customers by telephone, email, letter and face to face.
Revert to the clients thus confirming the service.
Complaint management
Finding ways to measure customer Satisfaction and improve services.
Response Time: Cases should be handled with in the defined TAT.
Keeping accurate records of discussions or correspondence with the clients / customers
Consistency in quality.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relationship Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
