Job Description
Role & responsibilities:
Act as the primary point of contact for clients throughout the sales cycle.
Maintain strong relationships with existing and potential customers.
Address customer inquiries, concerns, and complaints promptly.
Assist customers in booking processes, ensuring all necessary documents are collected.
Coordinate the signing of agreements and contracts.
Maintain accurate records of client transactions and property details.
Monitor customer payment schedules and send reminders for pending payments.
Ensure timely collection of installments and coordinate with the finance team for updates.
Conduct post-sales follow-ups to ensure customer satisfaction.
Address grievances related to property handover, amenities, or documentation.
Gather customer feedback and provide insights for service improvement.
Work closely with the sales, legal, finance, and project teams to ensure smooth operations.
Provide customers with updates on project status, possession timelines, and other developments.
Update and maintain customer data in CRM software.
Generate reports and analyze customer data to improve engagement strategies.
Preferred candidate profile:
1-2 years of experience in billing or a related role, preferably in the construction or engineering industry.
Strong attention to detail and organizational skills.
Basic knowledge of MS Office (Excel, Word, etc.).
Good communication skills, both written and verbal.
Ability to work under pressure and meet deadlines.
Strong analytical and problem-solving skills.
A proactive and team-oriented mindset.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Cell phone reimbursement
Leave encashment
Paid sick time
Paid time off
Schedule:
Day shift
Morning shift
Education:
Bachelor's (Required)
Experience:
CRM: 1 year (Required)
Work Location: In person
Act as the primary point of contact for clients throughout the sales cycle.
Maintain strong relationships with existing and potential customers.
Address customer inquiries, concerns, and complaints promptly.
Assist customers in booking processes, ensuring all necessary documents are collected.
Coordinate the signing of agreements and contracts.
Maintain accurate records of client transactions and property details.
Monitor customer payment schedules and send reminders for pending payments.
Ensure timely collection of installments and coordinate with the finance team for updates.
Conduct post-sales follow-ups to ensure customer satisfaction.
Address grievances related to property handover, amenities, or documentation.
Gather customer feedback and provide insights for service improvement.
Work closely with the sales, legal, finance, and project teams to ensure smooth operations.
Provide customers with updates on project status, possession timelines, and other developments.
Update and maintain customer data in CRM software.
Generate reports and analyze customer data to improve engagement strategies.
Preferred candidate profile:
1-2 years of experience in billing or a related role, preferably in the construction or engineering industry.
Strong attention to detail and organizational skills.
Basic knowledge of MS Office (Excel, Word, etc.).
Good communication skills, both written and verbal.
Ability to work under pressure and meet deadlines.
Strong analytical and problem-solving skills.
A proactive and team-oriented mindset.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Cell phone reimbursement
Leave encashment
Paid sick time
Paid time off
Schedule:
Day shift
Morning shift
Education:
Bachelor's (Required)
Experience:
CRM: 1 year (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relationship Executive - Real Estate position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
