Proficed has a vacancy for the post of Customer Relationship Manager. Freshers can apply.
Roles and Responsibilities:
• Proven experience as a Customer Relationship Manager or similar role.
• Strong communication and interpersonal skills.
• Ability to understand client needs and present appropriate solutions.
• Excellent problem-solving and conflict resolution abilities.
• Familiarity with CRM software and tools.
• Previous experience in the IT industry or as an HR is a plus.

Eligibility Criteria:
• Cultivate and maintain positive relationships with clients through regular communication and engagement.
• Address client concerns and inquiries in a timely and efficient manner, working collaboratively with internal teams to find solutions.
• Gather feedback from clients to identify areas for improvement and implement necessary changes.
• Work closely with the sales, marketing, and technical teams to ensure a seamless client experience.
• Develop strategies to enhance client satisfaction and promote long-term relationships.