Job Description
Job post summary
Wiretel is looking for a Customer Relationship Manager who can manage customer engagement, analyze operational data, and ensure smooth coordination between support, sales, and technical teams.
Company Overview
We are one of the fastest-growing Broadband & Digital TV companies in East India, serving 1.5+ lakh active customers. Our group includes Kanak TV, Manjari TV, and Sambad Newspaper, impacting crores of people daily.
Key Responsibilities
Manage and maintain strong relationships with customers
Monitor customer service performance and ensure quick issue resolution
Analyze MIS reports, customer data, and operational metrics
Coordinate with technical support and field teams to improve service quality
Identify customer churn risks and work on retention strategies
Track service performance, complaints, and reactivation reports
Support management with data insights and decision-making reports
Preferred Experience
It is preferable if Candidate has prior experience in a CRM Role in SaaS Tech Companies or from ISP/Telecom Companies.
Strong understanding of technical support workflows
Good knowledge of MIS reporting, Excel, and data analysis
Ability to handle customer escalations and service coordination
Wiretel is looking for a Customer Relationship Manager who can manage customer engagement, analyze operational data, and ensure smooth coordination between support, sales, and technical teams.
Company Overview
We are one of the fastest-growing Broadband & Digital TV companies in East India, serving 1.5+ lakh active customers. Our group includes Kanak TV, Manjari TV, and Sambad Newspaper, impacting crores of people daily.
Key Responsibilities
Manage and maintain strong relationships with customers
Monitor customer service performance and ensure quick issue resolution
Analyze MIS reports, customer data, and operational metrics
Coordinate with technical support and field teams to improve service quality
Identify customer churn risks and work on retention strategies
Track service performance, complaints, and reactivation reports
Support management with data insights and decision-making reports
Preferred Experience
It is preferable if Candidate has prior experience in a CRM Role in SaaS Tech Companies or from ISP/Telecom Companies.
Strong understanding of technical support workflows
Good knowledge of MIS reporting, Excel, and data analysis
Ability to handle customer escalations and service coordination
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relationship Manager (CRM) position is now open for candidates interested in the Customer Care sector. This role in Bhubaneswar offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
