Job Description
Job Title: Customer Resolutions Agent
Location: Remote, with the possibility of occasional in-office work
Summary:
As a Customer Resolutions Agent, you will play a crucial role in maintaining excellent customer relations by handling inquiries in a prompt, efficient, and professional manner. Your responsibilities will include assisting customers with queries, collecting loan payments, and resolving delinquent customer loans through retention and liquidation strategies. This role will require managing inbound call queues and outbound dialer campaigns, adhering to investor servicing guidelines, and internal policies and procedures.
Responsibilities:
• Provide prompt, accurate, and professional responses to customer inquiries
• Collect past due payments and establish payment arrangements
• Manage inbound and outbound calls related to customer service and collections
• Determine reasons for default and counsel customers about the consequences of delinquency
Qualifications:
• College degree preferred
• Open to college undergraduates with 12 months BPO experience, preferably in the collections department
• Ability to handle customer escalations and difficult calls
• Demonstrated positive attitude and eagerness to learn
Work Schedule:
This role may require flexibility in shifts and schedules, including hybrid work-from-home arrangements. The candidate must have a stable internet connection and be available during call center hours of operation.
Workplace Type
In-Office
Employment Type
Contract
Experience Level
Mid-Senior-Level
Annual Compensation
INR 350,000 - 500,000
Work Experience (years)
2 - 10 years
Education
Bachelor's Degree
Skills
Call Center Administration
Loan Payments Collection
Inquiries Resolution
Payments
Service Levels Management
Customer
Knowledge Process Outsourcing (Kpo)
Resolve
Escalation Handling
Customer Relations
Active Listening
Customer Inquiries Handling
Delinquent Loans Resolution
Call Center Development
Team Morale Boosting
Inbound Call Handling
Negotiation Skills
Outbound Dialer Campaigns Management
Payment Collection
Bpo
Collection Techniques
Independent Work
Customer Service
Location: Remote, with the possibility of occasional in-office work
Summary:
As a Customer Resolutions Agent, you will play a crucial role in maintaining excellent customer relations by handling inquiries in a prompt, efficient, and professional manner. Your responsibilities will include assisting customers with queries, collecting loan payments, and resolving delinquent customer loans through retention and liquidation strategies. This role will require managing inbound call queues and outbound dialer campaigns, adhering to investor servicing guidelines, and internal policies and procedures.
Responsibilities:
• Provide prompt, accurate, and professional responses to customer inquiries
• Collect past due payments and establish payment arrangements
• Manage inbound and outbound calls related to customer service and collections
• Determine reasons for default and counsel customers about the consequences of delinquency
Qualifications:
• College degree preferred
• Open to college undergraduates with 12 months BPO experience, preferably in the collections department
• Ability to handle customer escalations and difficult calls
• Demonstrated positive attitude and eagerness to learn
Work Schedule:
This role may require flexibility in shifts and schedules, including hybrid work-from-home arrangements. The candidate must have a stable internet connection and be available during call center hours of operation.
Workplace Type
In-Office
Employment Type
Contract
Experience Level
Mid-Senior-Level
Annual Compensation
INR 350,000 - 500,000
Work Experience (years)
2 - 10 years
Education
Bachelor's Degree
Skills
Call Center Administration
Loan Payments Collection
Inquiries Resolution
Payments
Service Levels Management
Customer
Knowledge Process Outsourcing (Kpo)
Resolve
Escalation Handling
Customer Relations
Active Listening
Customer Inquiries Handling
Delinquent Loans Resolution
Call Center Development
Team Morale Boosting
Inbound Call Handling
Negotiation Skills
Outbound Dialer Campaigns Management
Payment Collection
Bpo
Collection Techniques
Independent Work
Customer Service
💡 Quick Summary
Seeking a career-building opportunity? The Customer Resolutions Agent position is now open for candidates interested in the Work from home Jobs sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
