Job Description
Athflex is redefining fitness apparel in India, providing high-performance gymwear designed for Indian athletes. With a strong community of 200K+ customers, we're focused on creating lasting relationships through value-driven retention strategies.
Role Overview:
We’re looking for a Customer Retention Manager to drive loyalty and engagement across Email, SMS, WhatsApp, Web Push, and RCM channels. You’ll focus on building long-term relationships, not just sales, and work to deliver the best ROI for retention efforts. Using tools like Bik.ai, Contlo, WATI, and AI Sensy, you'll develop data-driven campaigns to enhance customer experience and community engagement.
Key Responsibilities:
• Develop and execute retention strategies across multiple channels (Email, SMS, WhatsApp, Web Push, RCM).
• Use customer data to segment, personalize, and optimize retention campaigns.
• Foster community engagement by creating value-based content.
• Optimize retention budgets and focus on achieving high ROI.
• Track performance and continually improve strategies based on data insights.
• Qualifications:
• 1-3 years of experience in customer retention or CRM.
• Proficiency in using retention tools like Bik.ai, Contlo, WATI, AI Sensy.
• Strong analytical skills with a customer-first mindset.
• Excellent communication and creative problem-solving abilities.
Why Join Athflex?
Be part of a fast-growing brand that values community and customer relationships. We offer an innovative work environment with plenty of opportunities for growth.
How to Apply:
• Send your resume and cover letter to [email protected] & [email protected]
Role Overview:
We’re looking for a Customer Retention Manager to drive loyalty and engagement across Email, SMS, WhatsApp, Web Push, and RCM channels. You’ll focus on building long-term relationships, not just sales, and work to deliver the best ROI for retention efforts. Using tools like Bik.ai, Contlo, WATI, and AI Sensy, you'll develop data-driven campaigns to enhance customer experience and community engagement.
Key Responsibilities:
• Develop and execute retention strategies across multiple channels (Email, SMS, WhatsApp, Web Push, RCM).
• Use customer data to segment, personalize, and optimize retention campaigns.
• Foster community engagement by creating value-based content.
• Optimize retention budgets and focus on achieving high ROI.
• Track performance and continually improve strategies based on data insights.
• Qualifications:
• 1-3 years of experience in customer retention or CRM.
• Proficiency in using retention tools like Bik.ai, Contlo, WATI, AI Sensy.
• Strong analytical skills with a customer-first mindset.
• Excellent communication and creative problem-solving abilities.
Why Join Athflex?
Be part of a fast-growing brand that values community and customer relationships. We offer an innovative work environment with plenty of opportunities for growth.
How to Apply:
• Send your resume and cover letter to [email protected] & [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Customer Retention Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
