Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Organisational skills
Administrative experience
Customer service
Do you have experience in Organisational skills?
Education
National 5
Do you have a National 5?
Languages
English
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Location
Edinburgh
Benefits
Pulled from the full job description
Employee discount
Cycle to work scheme
On-site parking
Full job description
Edinburgh
Are you a customer service star with a passion for helping people? Do you thrive in a busy environment where every interaction makes a difference? We're looking for a dedicated and enthusiastic Customer Service Advisor to join our team. You'll be the first point of contact for our valued customers, providing expert advice on our Grant Westfield products and ensuring an exceptional customer experience.
Hours: 36.5 Rate of pay £23,914.80 this will increase in April 2026 to £25,528.10.
Key responsibilities:
As a key member of our contact centre, you'll be responsible for:
Inbound calls from new and existing customer, answering their general enquiry, providing product information and preventing the need for unnecessary repeat contact
Accurate order processing
Liaising with other departments
Work as part of a team supporting the delivery of Contact Centre KPIs
Any additional duties as required by the business.
Serve trade desk customers face to face when required in a polite professional and courteous manner
The successful candidate’s profile:
Sills and Experience:
We're looking for someone who is not only skilled but also embodies our core values.
Essential:
Minimum of 2 years’ work experience within a Contact Centre or Customer Service environment
Minimum of 1 years’ work experience within an administrative role
Desirable:
Prior experience with the Epicor system would be a bonus!
Essential Qualifications:
Educated to National 5 level or equivalent, including strong passes in Mathematics and English
Competencies:
Your strengths:
Flexibility
Demonstrates willingness to change ideas or perceptions based on current information or contrary evidence.
Is open to new ideas and listens to other people’s points of view.
Responds effectively to changing circumstances.
Adjusts tasks and priorities when necessary.
Teamwork
Is friendly, approachable, and cooperative.
Helps when seeing others being overwhelmed with work or unable to solve a problem.
Shares knowledge, ideas, and concerns with other members of the team and across a wider organisational network.
Respects cultural differences and differences in opinions.
Customer service
Treats all clients with respect and cultural awareness.
Accepts responsibility for mistakes, apologises, and makes suitable and timely amendments.
Takes pride in delivering the highest level of customer service.
Organisational skills
Ensures a clear understanding of the desired result, if unsure, asks for clarification.
Can work independently and prioritise their workload.
Communication
Present and discuss views effectively, through formal, informal, written and spoken communication, adjusting style to suit the audience.
Actively listens to co-workers and customers to gain a better understanding of their concerns and needs.
Attention to detail
Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met and exceeded.
Maintains properly equipped work area.
Problem solving
Acknowledges when does not know something and takes steps to find out.
Can recognise potential problems and report issues to their manager.
Continuous improvement
Constantly seeks ways to improve processes, products, or services.
Seeks out/engages in continuous learning opportunities that develop self and expands organisational intellectual capital.
Uses feedback from co-workers and clients to continuously improve service.
What Grant Westfield will offer you:
Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.
Discretionary annual bonus scheme.
33 days annual leave (includes public holidays), with the opportunity to purchase additional days.
Flexi hours – with a 3’oclock finish on a Friday!
Healthcare cash plan.
Bike to work scheme.
On-site parking.
Staff discount.
Sharesave – an opportunity to purchase company shares.
Job Type: Full-time
Pay: £23,914.80-£25,528.10 per year
Work Location: In person
Here’s how the job qualifications align with your profile.
Skills
Organisational skills
Administrative experience
Customer service
Do you have experience in Organisational skills?
Education
National 5
Do you have a National 5?
Languages
English
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Location
Edinburgh
Benefits
Pulled from the full job description
Employee discount
Cycle to work scheme
On-site parking
Full job description
Edinburgh
Are you a customer service star with a passion for helping people? Do you thrive in a busy environment where every interaction makes a difference? We're looking for a dedicated and enthusiastic Customer Service Advisor to join our team. You'll be the first point of contact for our valued customers, providing expert advice on our Grant Westfield products and ensuring an exceptional customer experience.
Hours: 36.5 Rate of pay £23,914.80 this will increase in April 2026 to £25,528.10.
Key responsibilities:
As a key member of our contact centre, you'll be responsible for:
Inbound calls from new and existing customer, answering their general enquiry, providing product information and preventing the need for unnecessary repeat contact
Accurate order processing
Liaising with other departments
Work as part of a team supporting the delivery of Contact Centre KPIs
Any additional duties as required by the business.
Serve trade desk customers face to face when required in a polite professional and courteous manner
The successful candidate’s profile:
Sills and Experience:
We're looking for someone who is not only skilled but also embodies our core values.
Essential:
Minimum of 2 years’ work experience within a Contact Centre or Customer Service environment
Minimum of 1 years’ work experience within an administrative role
Desirable:
Prior experience with the Epicor system would be a bonus!
Essential Qualifications:
Educated to National 5 level or equivalent, including strong passes in Mathematics and English
Competencies:
Your strengths:
Flexibility
Demonstrates willingness to change ideas or perceptions based on current information or contrary evidence.
Is open to new ideas and listens to other people’s points of view.
Responds effectively to changing circumstances.
Adjusts tasks and priorities when necessary.
Teamwork
Is friendly, approachable, and cooperative.
Helps when seeing others being overwhelmed with work or unable to solve a problem.
Shares knowledge, ideas, and concerns with other members of the team and across a wider organisational network.
Respects cultural differences and differences in opinions.
Customer service
Treats all clients with respect and cultural awareness.
Accepts responsibility for mistakes, apologises, and makes suitable and timely amendments.
Takes pride in delivering the highest level of customer service.
Organisational skills
Ensures a clear understanding of the desired result, if unsure, asks for clarification.
Can work independently and prioritise their workload.
Communication
Present and discuss views effectively, through formal, informal, written and spoken communication, adjusting style to suit the audience.
Actively listens to co-workers and customers to gain a better understanding of their concerns and needs.
Attention to detail
Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met and exceeded.
Maintains properly equipped work area.
Problem solving
Acknowledges when does not know something and takes steps to find out.
Can recognise potential problems and report issues to their manager.
Continuous improvement
Constantly seeks ways to improve processes, products, or services.
Seeks out/engages in continuous learning opportunities that develop self and expands organisational intellectual capital.
Uses feedback from co-workers and clients to continuously improve service.
What Grant Westfield will offer you:
Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.
Discretionary annual bonus scheme.
33 days annual leave (includes public holidays), with the opportunity to purchase additional days.
Flexi hours – with a 3’oclock finish on a Friday!
Healthcare cash plan.
Bike to work scheme.
On-site parking.
Staff discount.
Sharesave – an opportunity to purchase company shares.
Job Type: Full-time
Pay: £23,914.80-£25,528.10 per year
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Advisor position is now open for candidates interested in the Operations Executive Jobs sector. This role in Edinburgh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.