Customer Service Advisor Czech or Slovak Speaking

Job description
Czech or Slovak Speaking Customer Service Advisor£24,000 Nottingham (hybrid) 2 days in office, 3 days wfhHours: 36.25 M-F 8 am - 4 pmHarper Recruitment Group is working in partnership with a Global company who are looking for a Czech or Slovak Speaking Customer Service Advisor to support their wholesale and retail customers.What will the role involve?
• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?
• Fully fluent in Slovak or Czech and English
• Able to take on product knowledge
• Previous customer service experience
• Analytical and problem solving skills
• Experience using Microsoft Excel including formulas and tables

What's in it for you?
• Supportive and diverse company culture
• Hybrid working - 2 days in the Nottingham office
• Casual dress code
• 4 weeks per year to work abroad
• Discount on company brands
• Development opportunity in a global company

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.About Harper Recruitment Group:Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.

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