Job Description
Customer Service Agent - Glasgow City Centre
£25,080 per year
Opportunity to earn up to £250 in commission each month
Annual salary review with potential increase up to £1,000 per year
Incentives including regular prize draws and holiday giveaways
Hours
Two-week rotational shift pattern
Monday to Friday between 8:00 AM and 8:00 PM
Saturday shifts from 9:00 AM to 4:00 PM every second week
The role of Customer Service Agent:
Handling both inbound and outbound calls to assist customers with outstanding debt
Accurately updating customer account notes after each interaction
Providing high-quality service while ensuring customers are treated fairly and respectfully
The ideal Customer Service Agent:
Excellent customer service skills, gained either in a contact centre or face-to-face environment
A strong focus on delivering exceptional customer experiences in every interaction
Clear and professional verbal and written communication skills
The ability to manage challenging conversations with empathy and confidence
Please note: All candidates must pass a credit check and a disclosure check to be eligible for this position.
£25,080 per year
Opportunity to earn up to £250 in commission each month
Annual salary review with potential increase up to £1,000 per year
Incentives including regular prize draws and holiday giveaways
Hours
Two-week rotational shift pattern
Monday to Friday between 8:00 AM and 8:00 PM
Saturday shifts from 9:00 AM to 4:00 PM every second week
The role of Customer Service Agent:
Handling both inbound and outbound calls to assist customers with outstanding debt
Accurately updating customer account notes after each interaction
Providing high-quality service while ensuring customers are treated fairly and respectfully
The ideal Customer Service Agent:
Excellent customer service skills, gained either in a contact centre or face-to-face environment
A strong focus on delivering exceptional customer experiences in every interaction
Clear and professional verbal and written communication skills
The ability to manage challenging conversations with empathy and confidence
Please note: All candidates must pass a credit check and a disclosure check to be eligible for this position.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Agent position is now open for candidates interested in the Operations Executive Jobs sector. This role in Glasgow offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.