Job Description
Full job description
OVERVIEW:
Purpose of Job
To provide service and support to customers and overseas offices by providing required information and documentations in compliances with U.S. Export regulations and customers expectations in timely manner.
Summary of Benefits:
KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS
Medical Plan including Prescription
Eligible for medical coverage on the 1st month following one (1) month of employment.
CIGNA is the current provider, offering 3 plans.
Dental Plan
Eligible for dental coverage on the 1st month following one (1) month of employment.
CIGNA is the current provider, offering 2 plans.
Vision Care
Eligible for vision coverage on the 1st month following one (1) month of employment.
VSP Vision Care is the current provider, offering 1 plan.
Flexible Spending Account (FSA)
Medical Flexible Spending Account
Dependent Care Flexible Spending Account
Limited Purpose Flexible Spending Account
Health Savings Account (HSA)
Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)
Life Insurance
Life insurance (1½ times annual salary up to a maximum benefit of $50,000);
Supplemental life insurance (at the expense of the employee);
Long term disability (LTD) coverage;
Accidental death and dismemberment (AD&D) coverage
Paid Time Off (PTO)
PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.
Paid Holidays
Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year. A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.
Retirement Plan
401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.
Student Loan Assistance
Eligible for student loan assistance after three (3) months of continuous employment, pending verification.
Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.
Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.
Tuition Reimbursement
Eligibility for Tuition Reimbursement is three (3) months of continuous employment.
Reimbursement is limited to $5,250.00 per employee per calendar year.
Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.
Wellness Day
Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation.
Voluntary Benefits
Hospital Indemnity Insurance
Accident Insurance
Critical Illness Insurance
Commuter Benefits – Parking and Transit
This summary is provided for informational purposes only. Plan details are subject to change. Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.
RESPONSIBILITIES:
Essential Duties & Responsibilities
1. Provide service and support to both customers and overseas offices regarding shipment arrangement, status, transit schedule, and/or any irregularity
2. Monitor and provide booking & on-board confirmation to all parties for handling accounts
3. Arranges pick up and delivery schedule
4. Handles shipment on-hand and setups
5. Create shipment reports for customers and branch management
6. Log all damages and loss to report to department supervisor and manager
7. Abide by transportation security administration regulations
8. Joins monthly Customer Service Meeting
9. Joins training and review meeting for all handling accounts
BASIC QUALIFICATIONS & REQUIREMENTS:
Basic Qualifications & Requirements
List any required educational attainments (degrees, certificates, licenses, etc.): N/A
List any required skills (computer, machinery, typing, etc.): Computer, Typing, Microsoft Office
List any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): Ability to lift 10kgs
List any required experience (of what type, for what duration, in what industry, etc.): N/A
PREFERRED QUALIFICATIONS:
Preferred Qualifications
List any preferred educational attainments (degrees, certificates, licenses, etc.):Bachelor of Arts, Supply Chain Management
List any preferred skills (computer, machinery, typing, etc.): ) (Enterprise Resource Planning) ERP and (Advanced Planning & Optimization) APO
List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A
List any preferred experience (of what type, for what duration, in what industry, etc.):N/A
OVERVIEW:
Purpose of Job
To provide service and support to customers and overseas offices by providing required information and documentations in compliances with U.S. Export regulations and customers expectations in timely manner.
Summary of Benefits:
KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS
Medical Plan including Prescription
Eligible for medical coverage on the 1st month following one (1) month of employment.
CIGNA is the current provider, offering 3 plans.
Dental Plan
Eligible for dental coverage on the 1st month following one (1) month of employment.
CIGNA is the current provider, offering 2 plans.
Vision Care
Eligible for vision coverage on the 1st month following one (1) month of employment.
VSP Vision Care is the current provider, offering 1 plan.
Flexible Spending Account (FSA)
Medical Flexible Spending Account
Dependent Care Flexible Spending Account
Limited Purpose Flexible Spending Account
Health Savings Account (HSA)
Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)
Life Insurance
Life insurance (1½ times annual salary up to a maximum benefit of $50,000);
Supplemental life insurance (at the expense of the employee);
Long term disability (LTD) coverage;
Accidental death and dismemberment (AD&D) coverage
Paid Time Off (PTO)
PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.
Paid Holidays
Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year. A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.
Retirement Plan
401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.
Student Loan Assistance
Eligible for student loan assistance after three (3) months of continuous employment, pending verification.
Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.
Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.
Tuition Reimbursement
Eligibility for Tuition Reimbursement is three (3) months of continuous employment.
Reimbursement is limited to $5,250.00 per employee per calendar year.
Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.
Wellness Day
Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation.
Voluntary Benefits
Hospital Indemnity Insurance
Accident Insurance
Critical Illness Insurance
Commuter Benefits – Parking and Transit
This summary is provided for informational purposes only. Plan details are subject to change. Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.
RESPONSIBILITIES:
Essential Duties & Responsibilities
1. Provide service and support to both customers and overseas offices regarding shipment arrangement, status, transit schedule, and/or any irregularity
2. Monitor and provide booking & on-board confirmation to all parties for handling accounts
3. Arranges pick up and delivery schedule
4. Handles shipment on-hand and setups
5. Create shipment reports for customers and branch management
6. Log all damages and loss to report to department supervisor and manager
7. Abide by transportation security administration regulations
8. Joins monthly Customer Service Meeting
9. Joins training and review meeting for all handling accounts
BASIC QUALIFICATIONS & REQUIREMENTS:
Basic Qualifications & Requirements
List any required educational attainments (degrees, certificates, licenses, etc.): N/A
List any required skills (computer, machinery, typing, etc.): Computer, Typing, Microsoft Office
List any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): Ability to lift 10kgs
List any required experience (of what type, for what duration, in what industry, etc.): N/A
PREFERRED QUALIFICATIONS:
Preferred Qualifications
List any preferred educational attainments (degrees, certificates, licenses, etc.):Bachelor of Arts, Supply Chain Management
List any preferred skills (computer, machinery, typing, etc.): ) (Enterprise Resource Planning) ERP and (Advanced Planning & Optimization) APO
List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A
List any preferred experience (of what type, for what duration, in what industry, etc.):N/A
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Agent position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
