Job Description
Position Overview
The Customer Service Assistant serves as the first point of contact for visitors and callers, ensuring a professional, friendly, and efficient experience. This role supports daily business operations by managing the front desk, handling incoming communications, processing online orders, and coordinating outbound UPS Ground shipments.
Key Responsibilities
Front Desk & Visitor Support
Greet and welcome all visitors in a courteous and professional manner.
Maintain a tidy, organized reception area.
Notify and direct visitors to the appropriate team members.
Phone & Communication Handling
Answer incoming calls promptly and professionally.
Assess caller needs and route calls to the correct internal contacts.
Provide basic information to customers when applicable.
Order Processing
Enter all online customer orders accurately and in a timely manner.
Verify order details, pricing, and customer information as needed.
Communicate with internal departments regarding order issues, delays, or special requests.
Shipping & Logistics Support
Prepare and schedule all UPS Ground shipments.
Print labels, stage outgoing orders, and ensure timely pickup.
Track shipments as needed and assist with customer inquiries regarding delivery status.
Qualifications
Strong verbal communication and customer service skills.
Ability to multitask in a fast‑paced environment.
Detail‑oriented with strong data‑entry accuracy.
Basic familiarity with order management or shipping systems (UPS WorldShip experience preferred but not required).
Professional, dependable, and organized.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 8 per week
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Ability to Commute:
New Caney, TX 77357 (Required)
Work Location: In person
The Customer Service Assistant serves as the first point of contact for visitors and callers, ensuring a professional, friendly, and efficient experience. This role supports daily business operations by managing the front desk, handling incoming communications, processing online orders, and coordinating outbound UPS Ground shipments.
Key Responsibilities
Front Desk & Visitor Support
Greet and welcome all visitors in a courteous and professional manner.
Maintain a tidy, organized reception area.
Notify and direct visitors to the appropriate team members.
Phone & Communication Handling
Answer incoming calls promptly and professionally.
Assess caller needs and route calls to the correct internal contacts.
Provide basic information to customers when applicable.
Order Processing
Enter all online customer orders accurately and in a timely manner.
Verify order details, pricing, and customer information as needed.
Communicate with internal departments regarding order issues, delays, or special requests.
Shipping & Logistics Support
Prepare and schedule all UPS Ground shipments.
Print labels, stage outgoing orders, and ensure timely pickup.
Track shipments as needed and assist with customer inquiries regarding delivery status.
Qualifications
Strong verbal communication and customer service skills.
Ability to multitask in a fast‑paced environment.
Detail‑oriented with strong data‑entry accuracy.
Basic familiarity with order management or shipping systems (UPS WorldShip experience preferred but not required).
Professional, dependable, and organized.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 8 per week
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Ability to Commute:
New Caney, TX 77357 (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Assistant position is now open for candidates interested in the Customer Care sector. This role in New Chapel Hill offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
