Job Description
We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner
The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.
Responsibilities:
• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.
Responsibilities:
• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Associate position is now open for candidates interested in the Customer Care Executive sector. This role in Indore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
