Job Description
We are looking for a hard-working, dedicated and passionate individual to join us as a customer service associate. You will be responsible for answering incoming calls and chats, resolving customer questions and complaints, importing datas of users, that means you would need to be proficient in MS excel and would need to have an eye for details or need to be focused. As a customer service associate, you should have an outgoing and positive demean or, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.
Roles & Responsibilities:
Answer incoming calls / Make outgoing calls as per requirement
Management and resolve customer complaints
Identify and escalate issues to respective Point of Contact / in respective channel
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Follow up on customer calls where necessary
Requirements:
1-3 years of experience in a call centre environment
Knowledge of customer service practices and principles
Excellent typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
LANGUAGES PREFERRED:
Tamil + Hindi + English
Malayalam + Hindi + English
Roles & Responsibilities:
Answer incoming calls / Make outgoing calls as per requirement
Management and resolve customer complaints
Identify and escalate issues to respective Point of Contact / in respective channel
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Follow up on customer calls where necessary
Requirements:
1-3 years of experience in a call centre environment
Knowledge of customer service practices and principles
Excellent typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
LANGUAGES PREFERRED:
Tamil + Hindi + English
Malayalam + Hindi + English
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Associate |Inbound Voice Process| | Malayalam Tamil position is now open for candidates interested in the Customer Care sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
