Job Description
Full job description
Job Description/Security Dispatcher
Job Summary
Our growing business is looking for a skilled problem solver to join our team as Virtual Field Supervisor. We need an enthusiastic individual who can listen to field employees’ issues and then offer unique and innovative solutions to each other problems. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in industry knowledge that can be critical for offering quick and accurate assistance to employees.
Responsibilities and Duties
1. Call filed employees/clients (based in the US) to perform security checks.
2. Answers incoming calls regarding issues, service questions, and general client concerns.
3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
4. Update information in the service database/report during and after each call.
5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies.
6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
7. Establish and manage communication with corporate, Clients, staff, and management.
8. Ensure effective telephone and email communications both internally to maintain a professional image.
+. Organize and prioritize office tasks to fulfill all administrative requirements.
10. Coordinate meetings with the US team.
11. Participate as needed in special department projects.
Qualifications and skills
1. Graduation or Equivalent
2. Prior customer service experience is a plus.
3. Time management
4. Collaboration skills
5. Problem-Solving/ Analysis
6. Personal effectiveness/credibility
7. Excellent communication and interpersonal skills
8. Technical capacity; Good knowledge of MS Office & Google products.
Benefits
All benefits will be mentioned in the Offer letter.
Job type: Full-time
Job Types: Full-time, Permanent
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Night shift
Education:
Bachelor's (Required)
Experience:
Customer service: 1 year (Preferred)
Language:
English (Required)
Work Location: In person
Location
New Krishna Park, Vikaspuri, West Delhi, Delhi, Delhi
Job Description/Security Dispatcher
Job Summary
Our growing business is looking for a skilled problem solver to join our team as Virtual Field Supervisor. We need an enthusiastic individual who can listen to field employees’ issues and then offer unique and innovative solutions to each other problems. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in industry knowledge that can be critical for offering quick and accurate assistance to employees.
Responsibilities and Duties
1. Call filed employees/clients (based in the US) to perform security checks.
2. Answers incoming calls regarding issues, service questions, and general client concerns.
3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
4. Update information in the service database/report during and after each call.
5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies.
6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
7. Establish and manage communication with corporate, Clients, staff, and management.
8. Ensure effective telephone and email communications both internally to maintain a professional image.
+. Organize and prioritize office tasks to fulfill all administrative requirements.
10. Coordinate meetings with the US team.
11. Participate as needed in special department projects.
Qualifications and skills
1. Graduation or Equivalent
2. Prior customer service experience is a plus.
3. Time management
4. Collaboration skills
5. Problem-Solving/ Analysis
6. Personal effectiveness/credibility
7. Excellent communication and interpersonal skills
8. Technical capacity; Good knowledge of MS Office & Google products.
Benefits
All benefits will be mentioned in the Offer letter.
Job type: Full-time
Job Types: Full-time, Permanent
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Night shift
Education:
Bachelor's (Required)
Experience:
Customer service: 1 year (Preferred)
Language:
English (Required)
Work Location: In person
Location
New Krishna Park, Vikaspuri, West Delhi, Delhi, Delhi
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Associate position is now open for candidates interested in the Customer Care sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
