Customer Service Banker

Full job description
Worker Type:
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
Ko mātou tēnei | This is Us
At BNZ we are committed to being the Bank for New Zealand. That means we are focusing on our customers, continually improving the way we do business, and providing great leadership. Our oranga (wellbeing) is a priority at BNZ - we look after each other and you can always bring your whole self to work. If you can imagine a better future, let's find a way!
Mō te Tūranga | About the Role
We have several opportunities for entry level bankers to join our Customer Connections Hub starting in September 2025. If you have at least two years of strong customer service experience & a real passion for a career in banking, this could be the role for you! No previous banking experience is required, however, as you'll be working on the phone with our customers helping them with anything from forgetting their pin to needing general banking advice, previous contact centre experience is highly valuable.
You will be based out of our offices in either Auckland or Hamilton. Our standard working hours are between 8am to 8pm seven days a week.
What will the first three months look like?
The first 3 months in the role will be dedicated to learning and then embedding the tools of the trade. You will spend time with our Learning and Development team and be supported by our Nesting crew; learning about our business, products, policies, systems and processes.
Beyond this you will work with your Team Manager who will support with enhancing conversation skills, putting in place an operating rhythm and then pulling it all together to have engaging and authentic conversations with our customers to help solve their enquiries. You will also continue your learning aided with Real time support chats and regular coaching.
What is the most exciting thing about this opportunity?
We have a fantastic training and development framework that allows you to kickstart your banking career and provides continuous support and ongoing opportunities. Based on customer demand our Bankers have the opportunity to advance their career where progression is based on attitude and capability.
Being a Banker is just the beginning of your career journey, as it opens doors to progress into roles such as Personal & Home Lending, Business Managers, Senior Associates, Commercial and Agribusiness Partner, Home Loan Partners, and more!
What is the team culture and environment like?
BNZ is incredibly inclusive, welcoming, and supportive. We value ambition, a drive for helping our customers achieve their goals, whilst also being focused on your own personal growth!
Our teams are highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services, and more; but what connects us is our passion for delivering exceptional customer service. If you are customer obsessed and have a passion for working with others, we know you'll thrive at BNZ.
What is the most challenging thing about this opportunity?
The most challenging thing about this role is the continuous need to multi-task within numerous systems, learn quickly and be change-ready. We work in an extremely fast paced environment and there will be many things needing your attention each day. We need someone calm, communicative, and level-headed who can juggle multiple tasks at once.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
Applications for this role close on Sunday 27th July 2025.
For internal information, this is a Banker 1 position.
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 27 July 2025

New Zealand
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