Job Description
Full job description
General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
As part of our 2nd Shift Customer Service team, you are the lifeline between our sales department and our transportation partners. You will work alongside the best Customer Service team in the industry, receiving and making phone calls to make sure shipments are being picked up and delivered while helping resolve any problems that occur.
What’s in it for you:
Compensation starting at $17.50/hour + $2.50 shift differential
Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
Up to $5,000/year in tuition reimbursement
Personalized career path with 75% of leadership promoted from within
We win wherever we go - Voted a Fortune 100 Best Companies to Work for (2026) and Forbes America’s Best Employers (2026)
What you’ll be doing:
Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule
Help resolve shipping issues with a high sense of urgency and professionalism
Document and manage all tasks in our internal systems
Provide updates and communicate directly with the internal sales and support teams
What you need:
A passion for customer service
The desire to be a part of TQL while contributing to our continued growth
Hall of fame work ethic with a history of excellent attendance
Ability to take ownership of responsibilities and see tasks through completion
Excellent communication, organization and problem-solving skills
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
As part of our 2nd Shift Customer Service team, you are the lifeline between our sales department and our transportation partners. You will work alongside the best Customer Service team in the industry, receiving and making phone calls to make sure shipments are being picked up and delivered while helping resolve any problems that occur.
What’s in it for you:
Compensation starting at $17.50/hour + $2.50 shift differential
Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
Up to $5,000/year in tuition reimbursement
Personalized career path with 75% of leadership promoted from within
We win wherever we go - Voted a Fortune 100 Best Companies to Work for (2026) and Forbes America’s Best Employers (2026)
What you’ll be doing:
Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule
Help resolve shipping issues with a high sense of urgency and professionalism
Document and manage all tasks in our internal systems
Provide updates and communicate directly with the internal sales and support teams
What you need:
A passion for customer service
The desire to be a part of TQL while contributing to our continued growth
Hall of fame work ethic with a history of excellent attendance
Ability to take ownership of responsibilities and see tasks through completion
Excellent communication, organization and problem-solving skills
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Coordinator - 2nd Shift position is now open for candidates interested in the Operations Executive Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.