Job Description
The Surgery Coordinator will be responsible for ensuring the surgery service at Toronto Animal Health Partners runs smoothly and will provide the best possible customer service to their clients. Daily tasks include but are not limited to:
Organizing multi-day billing and making sure it is up-to-date and understandable for clients -Daily client communication
Creating estimates/explaining costs to clients
Arranging and collecting monies for deposits
Ensuring any necessary authorization forms are signed/filed prior to procedures
Calling clients for updates/taking phone calls on behalf of DVM's.
Managing insurance preapprovals/pay directs, when required
Monitoring department email, booking appointments
Coordinating euthanasia consent forms, cremation preferences when necessary
Facilitating medication refills
Going over discharge instructions with clients/answering common questions
Qualifications
Strong proficiency in English with excellent communication skills
Proven customer service experience, particularly in a surgical or healthcare setting
Effective phone etiquette and ability to handle inquiries professionally
Analytical skills to assess and improve service processes
Job Type: Full-time
Pay: $21.00-$24.00 per hour
Benefits:
Casual dress
Dental care
Employee assistance program
On-site parking
Paid time off
RRSP match
Store discount
Work Location: In person
Organizing multi-day billing and making sure it is up-to-date and understandable for clients -Daily client communication
Creating estimates/explaining costs to clients
Arranging and collecting monies for deposits
Ensuring any necessary authorization forms are signed/filed prior to procedures
Calling clients for updates/taking phone calls on behalf of DVM's.
Managing insurance preapprovals/pay directs, when required
Monitoring department email, booking appointments
Coordinating euthanasia consent forms, cremation preferences when necessary
Facilitating medication refills
Going over discharge instructions with clients/answering common questions
Qualifications
Strong proficiency in English with excellent communication skills
Proven customer service experience, particularly in a surgical or healthcare setting
Effective phone etiquette and ability to handle inquiries professionally
Analytical skills to assess and improve service processes
Job Type: Full-time
Pay: $21.00-$24.00 per hour
Benefits:
Casual dress
Dental care
Employee assistance program
On-site parking
Paid time off
RRSP match
Store discount
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Coordinator - Surgery Department position is now open for candidates interested in the Customer Care sector. This role in North York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
