Job Description
Description
We are seeking a dedicated individual to join our Customer Service Team in Sydney, Australia.
This Customer Service Coordinator Role role offers an exciting opportunity to join our dynamic team and gain experience in the shipping industry, this role involves processing customer requests, responding to inquiries from both internal and stakeholders, and participating in all areas of Export and Import cargo bookings, documentation and container release tasks.
Perks and Benefits:
Fulfilling career with a supportive team
Continuous development opportunities
Collaborative work environment
Hybrid work arrangements after probation completion
Monthly events and celebrations.
Please note: successful applicants must already have the right to work in Australia . Due to the hybrid nature of this role, successful applicants must also be either be located in Sydney or able to relocate to Sydney if they are successful in their application for this role.
Applications for this position close on 6th February 2025
If you are interested in a dynamic workplace culture that values growth, teamwork and work-life balance, apply now!
CorporateDescription
OrganizationDescription
Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 305 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 17,400 employees work on board, ashore or in one of our 400 offices.
Together, we transport around 12.5 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.
Perks and Benefits include:
Fulfilling career with a supportive team
Continuous development opportunities
Collaborative work environment
Hybrid work arrangements
Monthly celebrations
Qualifications
Skills and Experience:
Open-Minded & Positive Attitude
Customer Focus with a proactive customer service mentality
Problem-solving mindset
Effective communication skills and ability to take initiative.
Ability to work under pressure
Enthusiast team player
Proficiency with basic user application systems (e.g. MS Office Suite)
Very good command of written and spoken English.
Ideal Candidates would also have:
Basic work experience in liner shipping or freight forwarding.
Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)
Responsibilities
This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
Ensure compliance with regulatory requirements.
Assist in resolving enquiries for both internal and customers in a timely and professional manner related to Shipment, documentation, Invoices and claims.
Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their tasks as customer service coordinator.
We are seeking a dedicated individual to join our Customer Service Team in Sydney, Australia.
This Customer Service Coordinator Role role offers an exciting opportunity to join our dynamic team and gain experience in the shipping industry, this role involves processing customer requests, responding to inquiries from both internal and stakeholders, and participating in all areas of Export and Import cargo bookings, documentation and container release tasks.
Perks and Benefits:
Fulfilling career with a supportive team
Continuous development opportunities
Collaborative work environment
Hybrid work arrangements after probation completion
Monthly events and celebrations.
Please note: successful applicants must already have the right to work in Australia . Due to the hybrid nature of this role, successful applicants must also be either be located in Sydney or able to relocate to Sydney if they are successful in their application for this role.
Applications for this position close on 6th February 2025
If you are interested in a dynamic workplace culture that values growth, teamwork and work-life balance, apply now!
CorporateDescription
OrganizationDescription
Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 305 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 17,400 employees work on board, ashore or in one of our 400 offices.
Together, we transport around 12.5 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.
Perks and Benefits include:
Fulfilling career with a supportive team
Continuous development opportunities
Collaborative work environment
Hybrid work arrangements
Monthly celebrations
Qualifications
Skills and Experience:
Open-Minded & Positive Attitude
Customer Focus with a proactive customer service mentality
Problem-solving mindset
Effective communication skills and ability to take initiative.
Ability to work under pressure
Enthusiast team player
Proficiency with basic user application systems (e.g. MS Office Suite)
Very good command of written and spoken English.
Ideal Candidates would also have:
Basic work experience in liner shipping or freight forwarding.
Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)
Responsibilities
This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
Ensure compliance with regulatory requirements.
Assist in resolving enquiries for both internal and customers in a timely and professional manner related to Shipment, documentation, Invoices and claims.
Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their tasks as customer service coordinator.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Coordinator position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
