Job Description
Customer Service
• Resolve service requests and complaints as per the defined process, ensuring SLA adherence
• Regular communication with customers on the status of the requests including product installations, repairs and returns
• Interaction across touchpoints, including service centres, brands and stores to ensure timely resolution of the complaints
Process & Performance Management:
• Ensure compliance of all SOPs relating to the Customer Service Desk
• Daily review & follow-up on...
• Resolve service requests and complaints as per the defined process, ensuring SLA adherence
• Regular communication with customers on the status of the requests including product installations, repairs and returns
• Interaction across touchpoints, including service centres, brands and stores to ensure timely resolution of the complaints
Process & Performance Management:
• Ensure compliance of all SOPs relating to the Customer Service Desk
• Daily review & follow-up on...
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Desk position is now open for candidates interested in the Customer Care Executive sector. This role in Kanpur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
