Job Description
• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
• Assist clients on order-on-line
• Deal with orders in the back office and liaise with logistics
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Manage ongoing customer relationships utilizing our CRM tools
• Assist customers with after-sales service issues
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client
• Maintain and update regular client correspondence
• Assist clients on order-on-line
• Deal with orders in the back office and liaise with logistics
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Manage ongoing customer relationships utilizing our CRM tools
• Assist customers with after-sales service issues
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client
• Maintain and update regular client correspondence
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
