Job Description
Who are we?
We a Pharmacy group that believes that medicines are affordable however awareness about affordable medicines, availability of the same, acceptance of the same due to lack of education make the customer pay dearly. The reason for our existence is to address this significant issue and create a deep impact for the patients - needy and otherwise. We envision redefining the positioning of medicines for India through the AAA philosophy that focuses on Awareness, Availability, and Acceptance.
What we are looking for?
We are looking for a dynamic Call Center Manager to drive end to end requirements for our business needs.
What you’ll be doing:
Determining call center operational strategies by conducting needs assessments, performance reviews, capacity planning; establishing technical specifications
Ensuring production, productivity, quality, and customer-service standards
Contributing information and analysis for organizational strategic plans and reviews
Maintaining and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis
Working towards managing system and process improvement and quality assurance programs.
Preparing performance reports by collecting, analyzing, and summarizing data and trends.
Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ensuring revenue is generated through the leads generated.
Ensuring revenue generation for the company, directly & indirectly
Improvising the existing campaigns or identifying new touch points/ campaigns to generate opportunities leading to revenue generation.
Ensuring quality leads are generated through the Call Centers
Liaisoning with the call center teams and drive the daily & weekly lead & revenue targets
Ensuring data adequacy & optimum utilization of data.
Ensuring all campaigns perform to optimum level
Identifying gaps in processes and take necessary actions., improving agent productivity.
Ensuring creation of dashboards and sharing the same with the internal and external teams
Ensuring timely certification, OJT & training of agents in all centers through training and qualification team
Ensuring proper training module / script creation, revision and adherence as per process requirement with the help of training & qualification.
Calibrating/ Bragging calls for all centers along with training and qualification
Managing customers / channel escalations
What are the skills that you’ll need to succeed in this role:
Technical Skills (KPI will be based on these) Behavioral Skills (KPI will be based on these)
Excellent Communication Skills Accountability
(Verbal/Written) Flexible Thinking
Knowledge of Project Management Result Orientation
Knowledge of Tele Sales Processes Teamwork
Leadership and Training Skills Commitment to Learning
Ability to Multitask Attention to Detail
CRM/Helpdesk Knowledge Professionalism (Attendance/Punctuality)
Cloud Telephony Strong Analytical and Problem-Solving
Task Management Skills
Assignment Tools
Job Type: Full-time
Salary: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Paid sick time
Schedule:
Day shift
Fixed shift
Morning shift
Supplemental pay types:
Shift allowance
Yearly bonus
Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Speak with the employer
++1 884+05+752
We a Pharmacy group that believes that medicines are affordable however awareness about affordable medicines, availability of the same, acceptance of the same due to lack of education make the customer pay dearly. The reason for our existence is to address this significant issue and create a deep impact for the patients - needy and otherwise. We envision redefining the positioning of medicines for India through the AAA philosophy that focuses on Awareness, Availability, and Acceptance.
What we are looking for?
We are looking for a dynamic Call Center Manager to drive end to end requirements for our business needs.
What you’ll be doing:
Determining call center operational strategies by conducting needs assessments, performance reviews, capacity planning; establishing technical specifications
Ensuring production, productivity, quality, and customer-service standards
Contributing information and analysis for organizational strategic plans and reviews
Maintaining and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis
Working towards managing system and process improvement and quality assurance programs.
Preparing performance reports by collecting, analyzing, and summarizing data and trends.
Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ensuring revenue is generated through the leads generated.
Ensuring revenue generation for the company, directly & indirectly
Improvising the existing campaigns or identifying new touch points/ campaigns to generate opportunities leading to revenue generation.
Ensuring quality leads are generated through the Call Centers
Liaisoning with the call center teams and drive the daily & weekly lead & revenue targets
Ensuring data adequacy & optimum utilization of data.
Ensuring all campaigns perform to optimum level
Identifying gaps in processes and take necessary actions., improving agent productivity.
Ensuring creation of dashboards and sharing the same with the internal and external teams
Ensuring timely certification, OJT & training of agents in all centers through training and qualification team
Ensuring proper training module / script creation, revision and adherence as per process requirement with the help of training & qualification.
Calibrating/ Bragging calls for all centers along with training and qualification
Managing customers / channel escalations
What are the skills that you’ll need to succeed in this role:
Technical Skills (KPI will be based on these) Behavioral Skills (KPI will be based on these)
Excellent Communication Skills Accountability
(Verbal/Written) Flexible Thinking
Knowledge of Project Management Result Orientation
Knowledge of Tele Sales Processes Teamwork
Leadership and Training Skills Commitment to Learning
Ability to Multitask Attention to Detail
CRM/Helpdesk Knowledge Professionalism (Attendance/Punctuality)
Cloud Telephony Strong Analytical and Problem-Solving
Task Management Skills
Assignment Tools
Job Type: Full-time
Salary: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Paid sick time
Schedule:
Day shift
Fixed shift
Morning shift
Supplemental pay types:
Shift allowance
Yearly bonus
Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Speak with the employer
++1 884+05+752
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
