We are hiring Customer Service Executives for an E-commerce firm (India's largest product trial app) for their Ahmedabad office. ROLES & RESPONSIBILITIES Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Catering to customer queries received from all functional modes. Contribute to team effort by accomplishing related results as & when needed. Identify and assess customers needs to achieve the highest level of satisfaction. Work closely with cross-functional teams within company to ensure customer concerns are resolved at the earliest. Help improve the internal processes using customer feedback as the main criteria. SKILLS & EXPERIENCE Qualification : Graduate degree in any field (minimum) MBA preferred Experience in supply chain in luxury, hospitality or FMCG industry is a plus!! Skills Excellent written / verbal communication and presentation skills. Strong analytical and problem solving skills. Self -started with out of the box and strategic thinking ability. Good interpersonal skills and a good team player. Ability to juggle between multiple work streams and lots of ambiguity. Delivering results with minimal supervision. Good knowledge of MS Excel. PERFORMANCE GOALS Improve customer service quality results by studying, evaluating & redesigning processes, establishing & communicating service metrics, monitoring & analyzing results and implementing necessary changes. Building efficient end-to-end operations by supporting the leadership & planning team