We are hiring Customer Service Executive for one of our clients in the Bangalore Location.
Location: Bangalore( Onsite)
Experience: 6 Month to 1 year.
Position: 1 openings
Designation: Partner Success Manager
Role Description
• Responsible for collecting KYC documents from Partners/Customers and updating loan account status records.
• Connecting with Partners/Customers to get the right documents in a timely and accurate way, via phone, email or chat.
• Responsible for verification of the documents received form the Partners/Customers.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Take accountability to learn and understand about the company products inside and out.
• Keeping records of customer interactions, transactions, comments, and complaints.
Requirements:
• Effective communication, Interpersonal skills and confident speaking skills.
• Must be able to effectively communicate and deal with partners/customers.
• Comfortable with multitask, prioritization and time management.
• Comfortable working with targets.
• Adhering to regulatory requirements.
Qualifications/Eligibility:
• Experience working with telephonic document collection team with minimum of one year in financial services or loan operations
• Knowing Multiple languages will be a added advantage – Hindi, English, Telugu, Tamil, Kannada, etc
• Experience with loans systems & CRM such as leads square, Freshdesk, Livechat Etc
Interested candidates can share resumes/ profiles in DM or
Email –
[email protected]