Roles and Responsibilities:-
· Answer customer inquiries via phone call in a timely and professional manner.

· Provide exceptional customer service by actively listening to customer needs, identifying solutions, and exceeding expectations.

· Resolve customer issues efficiently and effectively, adhering to company policies and procedures.

· Maintain a positive and professional demeanour at all times, fostering strong relationships with customers.

· Learn and adapt to new processes and procedures quickly.

· Contribute to a positive and collaborative team environment.

Skills Required:-

Good communication and interpersonal skills, with the ability to build rapport and communicate clearly with diverse clients.
Ability to work effectively in a fast-paced, deadline-driven environment.
Proficiency in written and verbal English (both Hindi and English are highly preferred for specific processes).

Benefits:-

Competitive salary based on experience and communication skills
Fixed day shifts (applicable to female candidates).
Opportunity to work with diverse clients across various industries.
Gain valuable experience in customer service and contribute to a growing company.
We are also accepting applications for this profile from customer service representatives, customer service, customer support, customer care executive, bpo.

Job Type: Full-time

Pay: ₹16,000.00 - ₹35,000.00 per month

Schedule:

Rotational shift
Work Location: In person