Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representation
Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Monday to Friday
Rotational shift
Supplemental pay types:
Joining bonus
Overtime pay
Performance bonus
Shift allowance
Yearly bonus
Ability to commute/relocate:
Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Required)
Language:
EXCELLENT IN ENGLISH (Required)
License/Certification:
TWO DOSE OF COVID VACCINATION CERTIFICATE (Required)
Work Location: One location
Speak with the employer
++1-XXXXXXXXXX
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representation
Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Monday to Friday
Rotational shift
Supplemental pay types:
Joining bonus
Overtime pay
Performance bonus
Shift allowance
Yearly bonus
Ability to commute/relocate:
Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Required)
Language:
EXCELLENT IN ENGLISH (Required)
License/Certification:
TWO DOSE OF COVID VACCINATION CERTIFICATE (Required)
Work Location: One location
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
