Job Description
Job description
We are looking for a call centre executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided at its best quality.
Responsibilities:
Handle many inbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy- related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyse the data. write and submit timely reports on performance, targets, and customer queries.
Job Type: Full-time
Salary: ₹15,000.00 - ₹35,000.00 per month
Schedule:
UK shift
US shift
Ability to commute/relocate:
Marol Maroshi Andheri East, Mumbai - 40005+, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Inbound Calls: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Speak with the employer
++1-XXXXXXXXXX
We are looking for a call centre executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided at its best quality.
Responsibilities:
Handle many inbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy- related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyse the data. write and submit timely reports on performance, targets, and customer queries.
Job Type: Full-time
Salary: ₹15,000.00 - ₹35,000.00 per month
Schedule:
UK shift
US shift
Ability to commute/relocate:
Marol Maroshi Andheri East, Mumbai - 40005+, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Inbound Calls: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Maroshi, Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
