Agent needs to handle Queries, Requests and Complaints from customers tactfully, provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.

Qualification / Eligibility Criteria: (Pre-Requisite)

Graduate/Undergraduates in any stream

Freshers can apply

Language capabilities - English / Hindi / Punjabi / Assamese / Oriya

Required Skills

Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details

Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate Clarity of Speech, Conversational Ability