Job Description
Job description
Job Title: Customer Service Expert for Fashion Brand
• Overview of Style N Fashion: Fashiana is a rapidly growing fashion brand specializing in pure cotton outfits, vibrant prints, and mother-daughter twinning collections. Our goal is to provide a seamless and delightful shopping experience for our customers.
We are seeking a proactive Customer Service Expert to join our team and deliver outstanding service to our clients.
Your Role as a Customer Service Expert:
• Respond to customer inquiries primarily via WhatsApp, with occasional calls as needed.
• Address and resolve Non-Delivery Report (NDR) cases, coordinating with customers on delivery updates and issues.
• Ensure customer satisfaction by providing timely and effective responses and resolutions to their concerns.
• Collaborate with internal teams to escalate any complaints or critical issues that require further action.
• Maintain accurate records of customer interactions and feedback.
Requirements for the Position:
• Fluent in English: Strong written and verbal communication skills are essential.
• Ability to multitask and manage multiple conversations and tasks at a moderate scale.
• Adaptable to feedback: Open to receiving feedback occasionally and using it to improve the customer experience.
• Customer resolution focus: Ability to understand customer concerns and deliver the best possible solutions.
• What We Offer: An attractive compensation package, including a salary of approximately ₹250,000 - ₹350,000 per annum, depending on experience. This role offers opportunities for growth and development in a dynamic environment.
Job Title: Customer Service Expert for Fashion Brand
• Overview of Style N Fashion: Fashiana is a rapidly growing fashion brand specializing in pure cotton outfits, vibrant prints, and mother-daughter twinning collections. Our goal is to provide a seamless and delightful shopping experience for our customers.
We are seeking a proactive Customer Service Expert to join our team and deliver outstanding service to our clients.
Your Role as a Customer Service Expert:
• Respond to customer inquiries primarily via WhatsApp, with occasional calls as needed.
• Address and resolve Non-Delivery Report (NDR) cases, coordinating with customers on delivery updates and issues.
• Ensure customer satisfaction by providing timely and effective responses and resolutions to their concerns.
• Collaborate with internal teams to escalate any complaints or critical issues that require further action.
• Maintain accurate records of customer interactions and feedback.
Requirements for the Position:
• Fluent in English: Strong written and verbal communication skills are essential.
• Ability to multitask and manage multiple conversations and tasks at a moderate scale.
• Adaptable to feedback: Open to receiving feedback occasionally and using it to improve the customer experience.
• Customer resolution focus: Ability to understand customer concerns and deliver the best possible solutions.
• What We Offer: An attractive compensation package, including a salary of approximately ₹250,000 - ₹350,000 per annum, depending on experience. This role offers opportunities for growth and development in a dynamic environment.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Expert for Fashion Brand position is now open for candidates interested in the Fashion Designer Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fashion Designer Jobs is a plus.