Job Description
Closes: 25 February 2026
Classification: Administrative Services Officer Class 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 22584
Directorate: Infrastructure Canberra
Advertised (Gazettal date): 11 February 2026
Contact Officer: Alicia Spindler on [email protected] or 0422XXXXXX
Details: Infrastructure Canberra (iCBR) is seeking a motivated and customer‑focused Intake and Works Allocation Supervisor to join our Intake and Security team. In this role, you will lead the day‑to‑day operations of our customer contact centre, providing a professional first point of contact for property maintenance and accommodation services across ACT Government sites. You will supervise a small team, allocate work orders, support building access and security processes, and contribute to a positive, high‑performing service culture. If you enjoy working in a dynamic environment, are skilled at juggling priorities, and are committed to delivering excellent service, we would love to hear from you.
Eligibility/Other Requirements:
Qualification/s in administration or customer service are desirable.
Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
How to Apply: Please submit the following:
A two‑page pitch outlining your Skills, Experience and Suitability for the role, including examples demonstrating your ability to supervise a team, manage customer enquiries, and coordinate high‑volume workflows.
A current curriculum vitae, including the contact details of two referees.
Applications should be submitted .
Classification: Administrative Services Officer Class 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 22584
Directorate: Infrastructure Canberra
Advertised (Gazettal date): 11 February 2026
Contact Officer: Alicia Spindler on [email protected] or 0422XXXXXX
Details: Infrastructure Canberra (iCBR) is seeking a motivated and customer‑focused Intake and Works Allocation Supervisor to join our Intake and Security team. In this role, you will lead the day‑to‑day operations of our customer contact centre, providing a professional first point of contact for property maintenance and accommodation services across ACT Government sites. You will supervise a small team, allocate work orders, support building access and security processes, and contribute to a positive, high‑performing service culture. If you enjoy working in a dynamic environment, are skilled at juggling priorities, and are committed to delivering excellent service, we would love to hear from you.
Eligibility/Other Requirements:
Qualification/s in administration or customer service are desirable.
Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
How to Apply: Please submit the following:
A two‑page pitch outlining your Skills, Experience and Suitability for the role, including examples demonstrating your ability to supervise a team, manage customer enquiries, and coordinate high‑volume workflows.
A current curriculum vitae, including the contact details of two referees.
Applications should be submitted .
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Intake and Work Allocation Supervisor | Full-time Permanent position is now open for candidates interested in the Customer Care sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
