Job Description
ASSA ABLOY is the global leader in access solutions, dedicated to meeting customer needs for security, safety, and convenience. With offices in over 70 countries, we operate in both mature and emerging markets, driving innovation with our iconic brands such as Lockwood, Abloy, and Yale. Our commitment to excellence has earned us a place in Forbes’ Top 100 most innovative companies list multiple times.
About the Role
We are looking for a Customer Service Officer to join our team in Murarrie and provide outstanding service to our customers. You will be responsible for handling inbound and outbound calls, processing orders, supporting sales representatives, and working closely with manufacturing and warehouse teams to ensure a seamless customer experience.
Key Responsibilities
Inbound Customer Support
Receive and manage customer orders via phone.
Respond to customer inquiries and provide accurate information.
Order Processing
Ensure timely and accurate processing of customer orders and credit claims.
Adhere to order guidelines, charges, and cancellation policies.
Outbound Customer Engagement
Make sales and service follow-up calls to customers.
Provide updates on order status and assist with inquiries.
Service Counter Assistance
Support customers placing or collecting orders.
Assist with product repairs and replacements.
Training & Development
Attend required training sessions.
Share knowledge and train team members when needed.
Sales & Warehouse Coordination
Support sales representatives with relevant information.
Liaise with manufacturing and warehouse teams to resolve order issues and improve service.
Assign connotes to outbound packaging and manage mail distribution.
Operational Excellence
Apply company guidelines and stay updated on procedural changes.
Complete necessary documentation accurately and on time.
Handle and resolve customer complaints according to company policies.
About You
We are looking for someone with:
Previous experience in customer service, order processing, or a similar role.
Strong communication and problem-solving skills.
Ability to multitask and work efficiently in a fast-paced environment.
A customer-focused mindset with a proactive approach to service.
Experience working with CRM systems or order management tools is a plus.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
About the Role
We are looking for a Customer Service Officer to join our team in Murarrie and provide outstanding service to our customers. You will be responsible for handling inbound and outbound calls, processing orders, supporting sales representatives, and working closely with manufacturing and warehouse teams to ensure a seamless customer experience.
Key Responsibilities
Inbound Customer Support
Receive and manage customer orders via phone.
Respond to customer inquiries and provide accurate information.
Order Processing
Ensure timely and accurate processing of customer orders and credit claims.
Adhere to order guidelines, charges, and cancellation policies.
Outbound Customer Engagement
Make sales and service follow-up calls to customers.
Provide updates on order status and assist with inquiries.
Service Counter Assistance
Support customers placing or collecting orders.
Assist with product repairs and replacements.
Training & Development
Attend required training sessions.
Share knowledge and train team members when needed.
Sales & Warehouse Coordination
Support sales representatives with relevant information.
Liaise with manufacturing and warehouse teams to resolve order issues and improve service.
Assign connotes to outbound packaging and manage mail distribution.
Operational Excellence
Apply company guidelines and stay updated on procedural changes.
Complete necessary documentation accurately and on time.
Handle and resolve customer complaints according to company policies.
About You
We are looking for someone with:
Previous experience in customer service, order processing, or a similar role.
Strong communication and problem-solving skills.
Ability to multitask and work efficiently in a fast-paced environment.
A customer-focused mindset with a proactive approach to service.
Experience working with CRM systems or order management tools is a plus.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer position is now open for candidates interested in the Helper Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
