Job Description
Job description:
Job Title: Customer Service for Sea Export
Company: JDM Group
Experience: 4-8 years in Freight Forwarding Industry
Salary: Competitive (based on experience)
Location: Mahipalpur, New Delhi
About JDM Group
JDM Group is a leading name in the logistics and supply chain industry, offering comprehensive transport and distribution solutions across India. Our focus on efficiency, reliability, and customer satisfaction drives everything we do. We are now expanding our team to join our Pune branch.
Website: http://www.jdmgroups.com
Key Responsibilities:
- Serve as the primary point of contact for customers and agents regarding shipment updates.
- Handle inbound and outbound calls, emails, and messages professionally and efficiently.
- Track and monitor shipments to provide accurate status updates to clients.
- Address and resolve customers and agents’ inquiries, complaints, or delays with a focus on customer satisfaction.
- Maintain accurate records of all interactions and transactions.
Eligibility:
- Bachelor’s degree in Commerce, Business Administration, or a related field (preferred).
- 4-8 years of experience in customer service for sea export under freight division
- Strong verbal and written communication skills in English and Hindi
- Good knowledge of MS Office (Excel, Word, Outlook) and CRM
Why Join JDM Group?
- Competitive salary and performance incentives.
- Friendly, supportive work environment.
- Growth and career development opportunities.
If you or someone you know is a good fit, feel free to reach out!
DM me or send your CV to: [email protected]
Job Title: Customer Service for Sea Export
Company: JDM Group
Experience: 4-8 years in Freight Forwarding Industry
Salary: Competitive (based on experience)
Location: Mahipalpur, New Delhi
About JDM Group
JDM Group is a leading name in the logistics and supply chain industry, offering comprehensive transport and distribution solutions across India. Our focus on efficiency, reliability, and customer satisfaction drives everything we do. We are now expanding our team to join our Pune branch.
Website: http://www.jdmgroups.com
Key Responsibilities:
- Serve as the primary point of contact for customers and agents regarding shipment updates.
- Handle inbound and outbound calls, emails, and messages professionally and efficiently.
- Track and monitor shipments to provide accurate status updates to clients.
- Address and resolve customers and agents’ inquiries, complaints, or delays with a focus on customer satisfaction.
- Maintain accurate records of all interactions and transactions.
Eligibility:
- Bachelor’s degree in Commerce, Business Administration, or a related field (preferred).
- 4-8 years of experience in customer service for sea export under freight division
- Strong verbal and written communication skills in English and Hindi
- Good knowledge of MS Office (Excel, Word, Outlook) and CRM
Why Join JDM Group?
- Competitive salary and performance incentives.
- Friendly, supportive work environment.
- Growth and career development opportunities.
If you or someone you know is a good fit, feel free to reach out!
DM me or send your CV to: [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer position is now open for candidates interested in the Customer Care sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
