Job Description
Join Cardinal Health’s Med Device Customer Service Team!
Are you passionate about providing exceptional customer support? We are looking for dedicated individuals to join our Med Device Customer Service team, where you will play a crucial role in managing device-related orders and backend processing. This position demands strong analytical skills, the ability to thrive in a dynamic environment, and the attention to detail needed for time-sensitive tasks. You will be the key liaison for problem-solving, research, and resolution, serving both our customers and internal partners.
Shift:
Monday-Friday | 10:00 AM - 6:30 PM EST
Your Key Responsibilities:
• Deliver professional and timely support to our customers as a representative of Cardinal Health at Home.
• Manage inbound calls including order placements, product inquiries, delivery questions, returns, and order status updates.
• Support medical device workflows with keen judgment, accuracy, and attentiveness to time-sensitive tasks.
• Perform routine backend tasks, such as updating trackers, processing orders, and maintaining essential documentation.
• Utilize Excel proficiently to filter, update, and manage data efficiently as part of your daily responsibilities.
• Navigate a fast-paced environment while prioritizing multiple tasks accurately and professionally.
• Ensure precision across manual processes and strictly adhere to established procedures.
• Communicate clearly and effectively with customers, suppliers, and internal teams.
• Collaborate with peers and leadership to ensure consistent and smooth workflows.
• Exhibit strong organizational skills and a meticulous attention to detail.
Qualifications:
• High school diploma preferred.
• 2-4 years of customer service experience preferred.
• Proficient in Microsoft Excel (filtering, sorting, exporting, basic formulas).
• Previous experience in a fast-paced, performance-driven role strongly preferred.
• Ability to accurately manage multiple priorities while maintaining professionalism.
What You Can Expect:
• Apply your skills and knowledge to complete tasks related to customer service and medical devices.
• Engage in assignments that require basic problem resolution and follow-through.
• Consult relevant policies and past practices for guidance.
• Receive general direction on standard work and more detailed instructions on new or complex assignments.
• Team up with your supervisor or senior peers to tackle unusual or escalated issues.
Anticipated Hourly Range: $15.70 - $22.50 per hour
Bonus Eligibility: No
Benefits: Cardinal Health offers a diverse range of benefits and programs to support your health and well-being, including:
• Medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
Application Deadline: Anticipated to close on 05/08/2026. If you are interested in this opportunity, we encourage you to submit your application as soon as possible.
The hourly range listed is an estimate and may vary based on multiple factors including geographical location, relevant education, experience, skills, and internal pay equity evaluations.
We encourage applications from individuals who may be back-to-work, people with disabilities, those without a college degree, and veterans.
Cardinal Health is committed to creating an inclusive workplace that celebrates diversity of thought, experience, and background. We recognize that our differences empower us to provide better solutions for our customers, allowing every employee to bring their authentic selves to work each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, ****** orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.
To read and review our privacy notice, please refer to the following document.
Are you passionate about providing exceptional customer support? We are looking for dedicated individuals to join our Med Device Customer Service team, where you will play a crucial role in managing device-related orders and backend processing. This position demands strong analytical skills, the ability to thrive in a dynamic environment, and the attention to detail needed for time-sensitive tasks. You will be the key liaison for problem-solving, research, and resolution, serving both our customers and internal partners.
Shift:
Monday-Friday | 10:00 AM - 6:30 PM EST
Your Key Responsibilities:
• Deliver professional and timely support to our customers as a representative of Cardinal Health at Home.
• Manage inbound calls including order placements, product inquiries, delivery questions, returns, and order status updates.
• Support medical device workflows with keen judgment, accuracy, and attentiveness to time-sensitive tasks.
• Perform routine backend tasks, such as updating trackers, processing orders, and maintaining essential documentation.
• Utilize Excel proficiently to filter, update, and manage data efficiently as part of your daily responsibilities.
• Navigate a fast-paced environment while prioritizing multiple tasks accurately and professionally.
• Ensure precision across manual processes and strictly adhere to established procedures.
• Communicate clearly and effectively with customers, suppliers, and internal teams.
• Collaborate with peers and leadership to ensure consistent and smooth workflows.
• Exhibit strong organizational skills and a meticulous attention to detail.
Qualifications:
• High school diploma preferred.
• 2-4 years of customer service experience preferred.
• Proficient in Microsoft Excel (filtering, sorting, exporting, basic formulas).
• Previous experience in a fast-paced, performance-driven role strongly preferred.
• Ability to accurately manage multiple priorities while maintaining professionalism.
What You Can Expect:
• Apply your skills and knowledge to complete tasks related to customer service and medical devices.
• Engage in assignments that require basic problem resolution and follow-through.
• Consult relevant policies and past practices for guidance.
• Receive general direction on standard work and more detailed instructions on new or complex assignments.
• Team up with your supervisor or senior peers to tackle unusual or escalated issues.
Anticipated Hourly Range: $15.70 - $22.50 per hour
Bonus Eligibility: No
Benefits: Cardinal Health offers a diverse range of benefits and programs to support your health and well-being, including:
• Medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
Application Deadline: Anticipated to close on 05/08/2026. If you are interested in this opportunity, we encourage you to submit your application as soon as possible.
The hourly range listed is an estimate and may vary based on multiple factors including geographical location, relevant education, experience, skills, and internal pay equity evaluations.
We encourage applications from individuals who may be back-to-work, people with disabilities, those without a college degree, and veterans.
Cardinal Health is committed to creating an inclusive workplace that celebrates diversity of thought, experience, and background. We recognize that our differences empower us to provide better solutions for our customers, allowing every employee to bring their authentic selves to work each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, ****** orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.
To read and review our privacy notice, please refer to the following document.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Operations Representative position is now open for candidates interested in the Customer Care Executive sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
