Customer Service – Personal Banker

Full job description
Join us as a Customer Service, Personal Banker in Kilmarnock

You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
We’ll look to you to proactively find ways to continually enhance our customer banking experience
We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
This job does not meet Skilled Worker visa sponsorship requirements
What you'll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
Completing general banking requests such as payments, balance enquires and transfers
Helping customers to understand the different ways they can bank with us and the range of services we can offer
Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you'll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

A passion for customer service and strong attention to detail
The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
Strong interpersonal skills and the ability to work well as part of a team
The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.

You’ll also benefit from:

A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
A generous holiday entitlement of 33 days, pro rata for hours worked
A monthly contribution to your retirement fund

United Kingdom
Scotland
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