Customer Service Representative

What you’ll be doing

Using your excellent listening and relationship-building skills to provide an outstanding customer service
Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience
Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally
Taking full ownership of the customers, you assist, guiding them from initial call all the way though to resolution
Using your own judgement to effectively handle and resolve customer queries, and where needed access relevant tools for support
Listening to customers personal circumstances to understand their requirements and provide personalised solutions
Accurately documenting customer interactions, issues, and resolutions within our systems
Educating customers on the full range of products and services we offer when additional information is requested by the customer - don’t worry, full training will be provided to ensure you are a Tesco Bank product expert

We need you to have

Customer service experience, ideally within a call centre, but we also value transferable skills from retail, hospitality, or other customer-facing environments.
Strong communication and active listening skills with the ability to demonstrate empathy, remain resilient, and handle complex customer interactions effectively.
Confidence using technology including Microsoft Office and multiple systems simultaneously in a fast-paced environment.
An understanding of the importance of living our values every day—where no one tries harder for customers, we treat people how they want to be treated, and we believe every little help can make a big difference. These values shape our culture, and all colleagues are measured on their commitment to them."

And if you have any of these, even better

A genuine passion for delivering outstanding customer experiences and finding the best outcome for every customer.
Experience wording in financial services or a regulated environment.
The ability to work effectively in a fast-paced, target-driven environment.