Job Description
Benefits
Pulled from the full job description
Full job description
WE ARE HIRING FOR GRACE SERVICES
Job Title: Customer Service Professional- Voice
Shift: US Rotational Shifts (8hours working + 1 hour break)
Working Days: 5 Days a Week (2 Rotational Offs)
Mode: Work-from-office
Job Description:
We are hiring experienced Customer Service Professional for a voice-based process. You will assist international customers, primarily from the US, and handle customer inquiries and issues via Calls .The role requires working in night shifts and flexibility for rotational shifts.
Key Responsibilities:
Handle inbound customer queries and resolve issues via voice communication.
Provide excellent customer service while maintaining high-quality standards.
Ensure timely and effective resolution of customer concerns.
Maintain call documentation and meet KPIs (response time, customer satisfaction, etc.).
Eligibility:
HSC with minimum 06 Months Of BPO Experience or Graduate Fresher with , Voice 0r Non Voice process.
Excellent communication skills in English.
Ability to work in US rotational shifts and night shifts.
Must be okay to travel and have no career gaps.
No absconding from any previous company.
Must have all documents in place (ID proof, educational certificates and company documents).
What We Offer:
Competitive salary with performance incentives.
Pick-up and drop-off facility provided.
A dynamic work environment with growth opportunities.
Job Types: Full-time, Permanent
Pay: Up to ₹38,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Evening shift
Night shift
Rotational shift
US shift
Supplemental Pay:
Commission pay
Overtime pay
Performance bonus
Application Question(s):
Are You an Immediate Joiner ?
Experience:
Bpo: 1 year (Preferred)
Language:
English (Preferred)
Shift availability:
Pulled from the full job description
Full job description
WE ARE HIRING FOR GRACE SERVICES
Job Title: Customer Service Professional- Voice
Shift: US Rotational Shifts (8hours working + 1 hour break)
Working Days: 5 Days a Week (2 Rotational Offs)
Mode: Work-from-office
Job Description:
We are hiring experienced Customer Service Professional for a voice-based process. You will assist international customers, primarily from the US, and handle customer inquiries and issues via Calls .The role requires working in night shifts and flexibility for rotational shifts.
Key Responsibilities:
Handle inbound customer queries and resolve issues via voice communication.
Provide excellent customer service while maintaining high-quality standards.
Ensure timely and effective resolution of customer concerns.
Maintain call documentation and meet KPIs (response time, customer satisfaction, etc.).
Eligibility:
HSC with minimum 06 Months Of BPO Experience or Graduate Fresher with , Voice 0r Non Voice process.
Excellent communication skills in English.
Ability to work in US rotational shifts and night shifts.
Must be okay to travel and have no career gaps.
No absconding from any previous company.
Must have all documents in place (ID proof, educational certificates and company documents).
What We Offer:
Competitive salary with performance incentives.
Pick-up and drop-off facility provided.
A dynamic work environment with growth opportunities.
Job Types: Full-time, Permanent
Pay: Up to ₹38,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Evening shift
Night shift
Rotational shift
US shift
Supplemental Pay:
Commission pay
Overtime pay
Performance bonus
Application Question(s):
Are You an Immediate Joiner ?
Experience:
Bpo: 1 year (Preferred)
Language:
English (Preferred)
Shift availability:
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Professional position is now open for candidates interested in the Fresher Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
