Job Description
Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
The Customer Service Representative supporting the Raychem Heat Tracing product line plays an integral role in achieving the company objectives. This role is integral in preparing quotes, orders and order management and all related inquiries for our Industrial, Commercial and Residential customers, REP agencies and Chemelex Sales team in North America. By providing exceptional service, we ensure that our customers receive a level of support that sets Chemelex apart from its competitors.
This position follows a hybrid schedule, with three days onsite and two days remote each week.
Duties & Responsibilities include but not limited to:
Acts as the first point of contact for fielding customer inquiries and resolving customer issues via telephone, e-mail and Chat (for authorized distributors and Rep agencies).
Responsible for detailed complex order and quote entry for the Raychem product lines.
Management of expedite requests, customer backorders and lead time inquiries, including running backlog reports, working with planning, production, shipping and finance teams.
Managing orders for special or promotional pricing.
Providing resolution of price discrepancies identified at the time of the order
Review return requests relative to guidelines and provide authorization for items that qualify.
Issue credits and debits related to order issues and customer returns
Provide product knowledge, quote and order preparation expertise to customers – both internal and external.
This role is currently scoped for a one-year contract, with the possibility to convert to permanent employment.
YOU HAVE:
5+ years of experience in a customer service support role within a manufacturing or similar environment preferred.
Bachelor's degree in business or related field preferred.
Knowledge of SAP or similar ERP system.
Knowledge of Salesforce or similar CRM system.
Strong communication/interpersonal skills verbally and in written form.
Proficiency in Microsoft Office Suite with advanced computer literacy skills.
Excellent phone skills. Experience in a call center is an asset.
Proficiency with Microsoft Office Suite.
Experience working cross-functionally, with planning, sales, and finance, as part of fulfilling customer service excellence.
Exceptional problem-solving skills.
At Chemelex:
We protect places of progress through electric excellence.
Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.
Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.
Experts with empathy
Explorer mindset
Example for others
Exceptional impact
We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, ****** orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
The Customer Service Representative supporting the Raychem Heat Tracing product line plays an integral role in achieving the company objectives. This role is integral in preparing quotes, orders and order management and all related inquiries for our Industrial, Commercial and Residential customers, REP agencies and Chemelex Sales team in North America. By providing exceptional service, we ensure that our customers receive a level of support that sets Chemelex apart from its competitors.
This position follows a hybrid schedule, with three days onsite and two days remote each week.
Duties & Responsibilities include but not limited to:
Acts as the first point of contact for fielding customer inquiries and resolving customer issues via telephone, e-mail and Chat (for authorized distributors and Rep agencies).
Responsible for detailed complex order and quote entry for the Raychem product lines.
Management of expedite requests, customer backorders and lead time inquiries, including running backlog reports, working with planning, production, shipping and finance teams.
Managing orders for special or promotional pricing.
Providing resolution of price discrepancies identified at the time of the order
Review return requests relative to guidelines and provide authorization for items that qualify.
Issue credits and debits related to order issues and customer returns
Provide product knowledge, quote and order preparation expertise to customers – both internal and external.
This role is currently scoped for a one-year contract, with the possibility to convert to permanent employment.
YOU HAVE:
5+ years of experience in a customer service support role within a manufacturing or similar environment preferred.
Bachelor's degree in business or related field preferred.
Knowledge of SAP or similar ERP system.
Knowledge of Salesforce or similar CRM system.
Strong communication/interpersonal skills verbally and in written form.
Proficiency in Microsoft Office Suite with advanced computer literacy skills.
Excellent phone skills. Experience in a call center is an asset.
Proficiency with Microsoft Office Suite.
Experience working cross-functionally, with planning, sales, and finance, as part of fulfilling customer service excellence.
Exceptional problem-solving skills.
At Chemelex:
We protect places of progress through electric excellence.
Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.
Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.
Experts with empathy
Explorer mindset
Example for others
Exceptional impact
We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, ****** orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Rep - Raychem, Sales (Contract) position is now open for candidates interested in the Customer Care sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
