Job Description
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Pay
$31.51 an hour
Location
Victoria, BC
Full job description
Job Description:
Customer Service Representative – Recreation Services
Competition Number: 25/134
Posting Scope: Internal / External
Posted Date: July 10, 2026
Closing Date: July 20, 2026, 4:30 PM PST
Department: Parks & Recreation Department: Parks, Recreation & Facilities arks, Recreation & Facilities
Posting Type: Auxiliary
Work schedule: Monday to Sunday (ongoing, casual)
Salary: $31.51 per hour, Pay Grade 3
Job Code: 4453
Employee Group: This is a CUPE Local 50 position
Number of Vacancies: 2
POSITION FUNCTION
Provide customer service, cashier and clerical functions for City of Victoria operated facilities.
KEY DUTIES
Sell various items including but not limited to admissions, passes, tickets, merchandise, and garbage tags.
Operate POS and credit/debit card machine. Balance and verify daily cash float at beginning or end of shift, maintain coin float, order from bank, and verify daily cash and credit card reports.
Respond to enquiries from the public by providing information on facility operations, registered recreational programs, and drop-in schedules for Aquatics and Fitness.
Take messages and forward calls and feedback to program coordinators, provide office support to programmers, coordinators, and management.
Record information regarding lost or stolen items and complaints and review subsidy applications for completeness and accuracy.
Register customers for recreation programs, memberships, and locker rentals using the recreation registration database. Inform registrants of information such as course schedule changes, cancellations, and subsidy program application status; process refunds; record credits and cancellations.
Perform office functions such as photocopying, filing, sorting and distributing mail and restocking merchandise shelves. Prepare a variety of routine letters, reports, memos, forms and records, posters and small marketing materials as assigned.
Prepare monthly billings such as payment plan and locker rentals.
Respond to safety related situations in accordance with the Pool Safety Plan and established procedures.
Perform related duties where qualified.
INDEPENDENCE
Work is performed following established procedures. Independent decision making is required when working alone.
Problems are referred to supervisor.
WORKING CONDITIONS
Physical Effort:
Prolonged standing while in work area. (frequent)
Stand with arms unsupported while keyboarding. (occasional)
Touch keying on calculator. (rare)
Mental Effort:
Deal with negative complaints, behaviours, and comments. (occasional)
Visual/Auditory Effort:
Normal.
Work Environment:
Recreation Facility.
Required to work irregular hours. (premium item)
KEY SKILLS AND ABILITIES
Understand and carry out job-related instructions.
Proficient use of a POS/Computerised Registration system & credit/debit card terminal.
Use of standard office equipment.
Maintain records and balance cash accurately.
Establish and maintain effective working relationships.
Demonstrated ability to interact with members of the public in an equitable, respectful, and tactful manner.
QUALIFICATIONS
Formal Education, Training and Occupational Certification:
Grade 10.
Required to obtain criminal record clearance.
Experience:
1 year or an equivalent combination of education and experience.
OTHER:
May be requested to substitute in a more senior position.
To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.
The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.
If you require assistance, please email us at [email protected].
Here’s how the job qualifications align with your profile.
Skills
Filing
Do you have experience in Filing?
Job details
Here’s how the job details align with your profile.
Pay
$31.51 an hour
Location
Victoria, BC
Full job description
Job Description:
Customer Service Representative – Recreation Services
Competition Number: 25/134
Posting Scope: Internal / External
Posted Date: July 10, 2026
Closing Date: July 20, 2026, 4:30 PM PST
Department: Parks & Recreation Department: Parks, Recreation & Facilities arks, Recreation & Facilities
Posting Type: Auxiliary
Work schedule: Monday to Sunday (ongoing, casual)
Salary: $31.51 per hour, Pay Grade 3
Job Code: 4453
Employee Group: This is a CUPE Local 50 position
Number of Vacancies: 2
POSITION FUNCTION
Provide customer service, cashier and clerical functions for City of Victoria operated facilities.
KEY DUTIES
Sell various items including but not limited to admissions, passes, tickets, merchandise, and garbage tags.
Operate POS and credit/debit card machine. Balance and verify daily cash float at beginning or end of shift, maintain coin float, order from bank, and verify daily cash and credit card reports.
Respond to enquiries from the public by providing information on facility operations, registered recreational programs, and drop-in schedules for Aquatics and Fitness.
Take messages and forward calls and feedback to program coordinators, provide office support to programmers, coordinators, and management.
Record information regarding lost or stolen items and complaints and review subsidy applications for completeness and accuracy.
Register customers for recreation programs, memberships, and locker rentals using the recreation registration database. Inform registrants of information such as course schedule changes, cancellations, and subsidy program application status; process refunds; record credits and cancellations.
Perform office functions such as photocopying, filing, sorting and distributing mail and restocking merchandise shelves. Prepare a variety of routine letters, reports, memos, forms and records, posters and small marketing materials as assigned.
Prepare monthly billings such as payment plan and locker rentals.
Respond to safety related situations in accordance with the Pool Safety Plan and established procedures.
Perform related duties where qualified.
INDEPENDENCE
Work is performed following established procedures. Independent decision making is required when working alone.
Problems are referred to supervisor.
WORKING CONDITIONS
Physical Effort:
Prolonged standing while in work area. (frequent)
Stand with arms unsupported while keyboarding. (occasional)
Touch keying on calculator. (rare)
Mental Effort:
Deal with negative complaints, behaviours, and comments. (occasional)
Visual/Auditory Effort:
Normal.
Work Environment:
Recreation Facility.
Required to work irregular hours. (premium item)
KEY SKILLS AND ABILITIES
Understand and carry out job-related instructions.
Proficient use of a POS/Computerised Registration system & credit/debit card terminal.
Use of standard office equipment.
Maintain records and balance cash accurately.
Establish and maintain effective working relationships.
Demonstrated ability to interact with members of the public in an equitable, respectful, and tactful manner.
QUALIFICATIONS
Formal Education, Training and Occupational Certification:
Grade 10.
Required to obtain criminal record clearance.
Experience:
1 year or an equivalent combination of education and experience.
OTHER:
May be requested to substitute in a more senior position.
To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.
The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.
If you require assistance, please email us at [email protected].
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Victoria Valley offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
