Job Description
Job type
Full-time
Location
Brookvale NSW
Benefits
Pulled from the full job description
Parental leave
Employee assistance program
Full job description
At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
About the role:
Are you a customer-focused professional who thrives in a fast-paced environment? CSR are looking for a Customer Service Representative / Sales Support to join our team in Brookvale, where you'll play a key role in delivering exceptional service and supporting our sales operations. This is a great opportunity to work with a collaborative team, build strong relationships with customers, and develop your skills across customer service, sales support, and systems.
You'll be the first point of contact for customer enquiries, ensuring orders are processed accurately and efficiently, while also supporting internal teams with product knowledge, reporting, and CRM updates. If you enjoy solving problems, working with detail, and making a real impact on customer experience, we'd love to hear from you.
What you will be doing:
Respond to customer enquiries and process orders accurately
Coordinate delivery timelines and communicate updates
Support sales teams with CRM, reporting, and documentation
Liaise with warehouse, credit, and internal teams to resolve issues
Build product knowledge to assist with customer queries
About you:
Proven experience in customer service or sales support roles
Strong communication and relationship-building skills
High attention to detail and ability to manage multiple priorities
Comfortable working with ERP and CRM systems (Dynamics experience a plus)
Proficient in Microsoft Office (Outlook, Excel, Word, SharePoint)
A proactive problem-solver with a customer-first mindset
Experience in order processing, invoicing or accounts is desirable
Ability to work collaboratively across teams and departments
What we offer
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:
Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
Care and wellbeing offer includes up to 14 weeks of paid parental leave and access to an employee assistance program.
Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
How to Apply:
Just click on the Apply for this job button.
We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you!
To find out more about us, visit www.csr.com.au
Full-time
Location
Brookvale NSW
Benefits
Pulled from the full job description
Parental leave
Employee assistance program
Full job description
At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
About the role:
Are you a customer-focused professional who thrives in a fast-paced environment? CSR are looking for a Customer Service Representative / Sales Support to join our team in Brookvale, where you'll play a key role in delivering exceptional service and supporting our sales operations. This is a great opportunity to work with a collaborative team, build strong relationships with customers, and develop your skills across customer service, sales support, and systems.
You'll be the first point of contact for customer enquiries, ensuring orders are processed accurately and efficiently, while also supporting internal teams with product knowledge, reporting, and CRM updates. If you enjoy solving problems, working with detail, and making a real impact on customer experience, we'd love to hear from you.
What you will be doing:
Respond to customer enquiries and process orders accurately
Coordinate delivery timelines and communicate updates
Support sales teams with CRM, reporting, and documentation
Liaise with warehouse, credit, and internal teams to resolve issues
Build product knowledge to assist with customer queries
About you:
Proven experience in customer service or sales support roles
Strong communication and relationship-building skills
High attention to detail and ability to manage multiple priorities
Comfortable working with ERP and CRM systems (Dynamics experience a plus)
Proficient in Microsoft Office (Outlook, Excel, Word, SharePoint)
A proactive problem-solver with a customer-first mindset
Experience in order processing, invoicing or accounts is desirable
Ability to work collaboratively across teams and departments
What we offer
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:
Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
Care and wellbeing offer includes up to 14 weeks of paid parental leave and access to an employee assistance program.
Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
How to Apply:
Just click on the Apply for this job button.
We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you!
To find out more about us, visit www.csr.com.au
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care Executive sector. This role in Brookvale offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
