Job Description
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FetchJobs.co · India (Remote)
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About the job
About The Company
Excevo is a prominent B2B technology and outsourcing service provider headquartered in England. With a focus on delivering innovative business and technical solutions, Excevo caters to the global online industry, supporting clients across various sectors. The company prides itself on fostering a dynamic and growth-oriented environment that encourages high achievers to excel and develop their careers. By leveraging a talented team and cutting-edge technology, Excevo maintains a reputation for excellence in customer service, technical support, and business process outsourcing. The organization values integrity, professionalism, and continuous improvement, making it an ideal place for individuals seeking to make a meaningful impact in the outsourcing and technology space.
About The Role
Excevo is seeking a dedicated Customer Service Agent to join its remote team, specializing in chat and email support processes. This role involves engaging with customers through various digital channels to address inquiries, resolve issues, and provide exceptional service aligned with company standards. The ideal candidate will be responsible for managing multiple customer interactions efficiently while maintaining a professional and courteous demeanor. The position offers an excellent opportunity for individuals who are passionate about customer care, eager to work in a fast-paced environment, and capable of working flexible hours including weekends and public holidays. The role is full-time, requiring a commitment of 36 to 50 hours per week, with potential overtime based on operational needs.
Qualifications
To be considered for this role, candidates should possess a Bachelor's degree and have at least four years of experience in customer service. Fluency in written and spoken English is essential, along with excellent typing skills to handle customer tickets efficiently. Candidates must have a laptop or PC with a minimum 15.6-inch screen and reliable internet access. The ability to work flexibly, including during night shifts, weekends, and public holidays, is crucial. A positive attitude, resilience under pressure, and the capacity to learn quickly and work independently are highly valued. Candidates should demonstrate a strong commitment to delivering high-quality customer support and achieving set targets.
Responsibilities
Handle customer queries via web chat, emails, and social media platforms following established company procedures.
Identify and escalate priority issues to the Team Leader and Operations team promptly.
Participate actively in team meetings to share insights, updates, and improvement strategies.
Work within assigned shifts, which may include evenings, nights, weekends, and public holidays, based on scheduling requirements.
Ensure all customer interactions are conducted in a polite, professional, and empathetic manner.
Probe and troubleshoot customer issues, providing effective and satisfactory solutions.
Escalate unresolved or complex problems to the appropriate team members or supervisors.
Meet or exceed key performance indicators related to response time, customer satisfaction, and ticket resolution rates.
Adhere strictly to internal policies, procedures, and operational guidelines to maintain quality standards.
Collaborate with team members to achieve collective goals and improve service delivery.
Benefits
Working with Excevo offers numerous benefits, including competitive hourly pay of ₹248.13, flexible remote working arrangements, and the opportunity to develop professional skills within a supportive environment. The role provides exposure to international customer service standards and the chance to work with a diverse team of professionals. Employees will benefit from ongoing training and development programs aimed at enhancing their capabilities. Additionally, the company values work-life balance and encourages a positive and inclusive workplace culture. As a contractor, you will have the flexibility to manage your own taxes and work schedule, making this an ideal opportunity for self-motivated individuals seeking a rewarding career in customer support.
Equal Opportunity
Excevo is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all applicants and employees regardless of race, gender, age, religion, ****** orientation, disability, or any other protected characteristic. Our hiring practices are merit-based, and we believe in fostering an environment where everyone can thrive and contribute to our collective success. We do not charge any fees at any stage of the recruitment process, and any communication requesting money should be reported as fraudulent. We encourage qualified candidates from all backgrounds to apply and join our team in delivering exceptional service worldwide.
Desired Skills and Experience
Customer Service, Communication, Problem Solving, Time Management, Multichannel Support, Empathy
FetchJobs.co · India (Remote)
Apply
Save
Save Customer Service Representative at FetchJobs.co
Show more options
About the job
About The Company
Excevo is a prominent B2B technology and outsourcing service provider headquartered in England. With a focus on delivering innovative business and technical solutions, Excevo caters to the global online industry, supporting clients across various sectors. The company prides itself on fostering a dynamic and growth-oriented environment that encourages high achievers to excel and develop their careers. By leveraging a talented team and cutting-edge technology, Excevo maintains a reputation for excellence in customer service, technical support, and business process outsourcing. The organization values integrity, professionalism, and continuous improvement, making it an ideal place for individuals seeking to make a meaningful impact in the outsourcing and technology space.
About The Role
Excevo is seeking a dedicated Customer Service Agent to join its remote team, specializing in chat and email support processes. This role involves engaging with customers through various digital channels to address inquiries, resolve issues, and provide exceptional service aligned with company standards. The ideal candidate will be responsible for managing multiple customer interactions efficiently while maintaining a professional and courteous demeanor. The position offers an excellent opportunity for individuals who are passionate about customer care, eager to work in a fast-paced environment, and capable of working flexible hours including weekends and public holidays. The role is full-time, requiring a commitment of 36 to 50 hours per week, with potential overtime based on operational needs.
Qualifications
To be considered for this role, candidates should possess a Bachelor's degree and have at least four years of experience in customer service. Fluency in written and spoken English is essential, along with excellent typing skills to handle customer tickets efficiently. Candidates must have a laptop or PC with a minimum 15.6-inch screen and reliable internet access. The ability to work flexibly, including during night shifts, weekends, and public holidays, is crucial. A positive attitude, resilience under pressure, and the capacity to learn quickly and work independently are highly valued. Candidates should demonstrate a strong commitment to delivering high-quality customer support and achieving set targets.
Responsibilities
Handle customer queries via web chat, emails, and social media platforms following established company procedures.
Identify and escalate priority issues to the Team Leader and Operations team promptly.
Participate actively in team meetings to share insights, updates, and improvement strategies.
Work within assigned shifts, which may include evenings, nights, weekends, and public holidays, based on scheduling requirements.
Ensure all customer interactions are conducted in a polite, professional, and empathetic manner.
Probe and troubleshoot customer issues, providing effective and satisfactory solutions.
Escalate unresolved or complex problems to the appropriate team members or supervisors.
Meet or exceed key performance indicators related to response time, customer satisfaction, and ticket resolution rates.
Adhere strictly to internal policies, procedures, and operational guidelines to maintain quality standards.
Collaborate with team members to achieve collective goals and improve service delivery.
Benefits
Working with Excevo offers numerous benefits, including competitive hourly pay of ₹248.13, flexible remote working arrangements, and the opportunity to develop professional skills within a supportive environment. The role provides exposure to international customer service standards and the chance to work with a diverse team of professionals. Employees will benefit from ongoing training and development programs aimed at enhancing their capabilities. Additionally, the company values work-life balance and encourages a positive and inclusive workplace culture. As a contractor, you will have the flexibility to manage your own taxes and work schedule, making this an ideal opportunity for self-motivated individuals seeking a rewarding career in customer support.
Equal Opportunity
Excevo is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all applicants and employees regardless of race, gender, age, religion, ****** orientation, disability, or any other protected characteristic. Our hiring practices are merit-based, and we believe in fostering an environment where everyone can thrive and contribute to our collective success. We do not charge any fees at any stage of the recruitment process, and any communication requesting money should be reported as fraudulent. We encourage qualified candidates from all backgrounds to apply and join our team in delivering exceptional service worldwide.
Desired Skills and Experience
Customer Service, Communication, Problem Solving, Time Management, Multichannel Support, Empathy
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Remote Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.