Job Description
About The Company
Sharecare is a leading digital health company dedicated to transforming the way individuals manage and improve their health. Our innovative virtual health platform consolidates all health-related information into one accessible and user-friendly interface. We serve a diverse range of clients including individuals, healthcare providers, employers, health plans, government organizations, and communities. Our mission is to empower people to make informed health decisions and foster positive behavior change by providing personalized, data-driven insights and support. At Sharecare, we believe in the philosophy that we are stronger together, and we are committed to making high-quality healthcare more accessible, affordable, and personalized for everyone.
About The Role
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our dynamic team. In this role, you will be the first point of contact for our members and providers, addressing inbound inquiries via phone and email with professionalism and courtesy. Your primary responsibility will be to deliver exceptional customer service by understanding caller needs, providing accurate information about Sharecare’s programs and services, and resolving issues efficiently. The ideal candidate will possess excellent communication skills, the ability to multi-task, and a proactive approach to problem-solving. This position offers an opportunity to work in a fast-paced, evolving environment where your contributions directly impact customer satisfaction and the overall success of our organization.
Qualifications
High School Diploma or equivalent
Prior experience in a customer service role preferred
Excellent communication and interpersonal skills
Ability to multi-task effectively
Proficiency in Microsoft Word and Outlook
Strong computer keyboard skills and internet navigation abilities
Ability to work collaboratively within a team environment
Adaptability to thrive in a fast-growing and changing environment
Responsibilities
Answer inbound calls and emails from members and providers, providing courteous and professional assistance
Identify, evaluate, and prioritize caller needs, questions, and concerns
Develop and implement plans to resolve issues efficiently and effectively
Maintain high levels of customer satisfaction by addressing inquiries and concerns promptly
Record communications accurately using computerized systems for tracking and troubleshooting
Educate callers proactively about Sharecare’s programs and services
Escalate complex issues to appropriate internal teams and follow up to ensure resolution
Meet or exceed call center performance metrics, attendance standards, and quality benchmarks
Build rapport with callers and adjust communication style to enhance customer experience
Assist in promoting and upselling alternative products or services where appropriate
Benefits
Comprehensive health insurance plans
Paid time off and holiday leave
Opportunities for professional development and growth
Flexible work arrangements where applicable
Inclusive and diverse work environment
Employee wellness programs and resources
Equal Opportunity
Sharecare and its subsidiaries are committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, ****** orientation, gender identity, age, disability, genetic information, protected veteran status, or any other legally protected status. We value and promote equal employment opportunities for all qualified applicants.
Desired Skills and Experience
Customer Service
Featured benefits
Medical insurance
Vision insurance
Dental insurance
401(k)
Sharecare is a leading digital health company dedicated to transforming the way individuals manage and improve their health. Our innovative virtual health platform consolidates all health-related information into one accessible and user-friendly interface. We serve a diverse range of clients including individuals, healthcare providers, employers, health plans, government organizations, and communities. Our mission is to empower people to make informed health decisions and foster positive behavior change by providing personalized, data-driven insights and support. At Sharecare, we believe in the philosophy that we are stronger together, and we are committed to making high-quality healthcare more accessible, affordable, and personalized for everyone.
About The Role
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our dynamic team. In this role, you will be the first point of contact for our members and providers, addressing inbound inquiries via phone and email with professionalism and courtesy. Your primary responsibility will be to deliver exceptional customer service by understanding caller needs, providing accurate information about Sharecare’s programs and services, and resolving issues efficiently. The ideal candidate will possess excellent communication skills, the ability to multi-task, and a proactive approach to problem-solving. This position offers an opportunity to work in a fast-paced, evolving environment where your contributions directly impact customer satisfaction and the overall success of our organization.
Qualifications
High School Diploma or equivalent
Prior experience in a customer service role preferred
Excellent communication and interpersonal skills
Ability to multi-task effectively
Proficiency in Microsoft Word and Outlook
Strong computer keyboard skills and internet navigation abilities
Ability to work collaboratively within a team environment
Adaptability to thrive in a fast-growing and changing environment
Responsibilities
Answer inbound calls and emails from members and providers, providing courteous and professional assistance
Identify, evaluate, and prioritize caller needs, questions, and concerns
Develop and implement plans to resolve issues efficiently and effectively
Maintain high levels of customer satisfaction by addressing inquiries and concerns promptly
Record communications accurately using computerized systems for tracking and troubleshooting
Educate callers proactively about Sharecare’s programs and services
Escalate complex issues to appropriate internal teams and follow up to ensure resolution
Meet or exceed call center performance metrics, attendance standards, and quality benchmarks
Build rapport with callers and adjust communication style to enhance customer experience
Assist in promoting and upselling alternative products or services where appropriate
Benefits
Comprehensive health insurance plans
Paid time off and holiday leave
Opportunities for professional development and growth
Flexible work arrangements where applicable
Inclusive and diverse work environment
Employee wellness programs and resources
Equal Opportunity
Sharecare and its subsidiaries are committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, ****** orientation, gender identity, age, disability, genetic information, protected veteran status, or any other legally protected status. We value and promote equal employment opportunities for all qualified applicants.
Desired Skills and Experience
Customer Service
Featured benefits
Medical insurance
Vision insurance
Dental insurance
401(k)
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care sector. This role in Addison offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
