Job Description
Our Company
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.
Responsibilities
Assist customers in person and on the phone in a professional manner
Set up deliveries and book service calls
Process new contracts, create customer account and schedule installation, as required
Print and distribute service work orders and route tickets, close work orders and bill out once completed
Promote and up-sell products and services to new and current customers
Book walk-in and phone sales leads with Sales Team
Make accounts receivable collections and related calls, forward outstanding invoices as requested
Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
Refer unresolved customer grievances to designated departments for further investigation
Carry out water jugs and bags of water softener salt to customers when required
Qualifications
Outgoing, friendly, and a desire to help people
Excellent interpersonal and phone communication skills
Ability to multitask and work in a fast-paced environment
Previous customer service experience
Intermediate computer knowledge
We Offer
Compensation
Hourly base pay
Employee referral bonus
Annual performance review (potential pay increase)
Benefits
Dental care
Extended health care
Life insurance
Vision care
Employee assistance program
RRSP match (after three months)
Work/Life Balance
No weekends! No late nights!
Monday through Friday
Paid time off
Paid holidays
Training
Paid CSR training
Paid Culligan training
Direct Career Tracks: We love to promote from within!
Office Manager
Sales Representative
Management
Additional Perks
Employee discounts
Supportive Workplace
Non-toxic work environment
Open door policy with management
Company lunches, dinners, and parties!
Our Mission
As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.
Our Values
Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.
Apply today!
We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.
Responsibilities
Assist customers in person and on the phone in a professional manner
Set up deliveries and book service calls
Process new contracts, create customer account and schedule installation, as required
Print and distribute service work orders and route tickets, close work orders and bill out once completed
Promote and up-sell products and services to new and current customers
Book walk-in and phone sales leads with Sales Team
Make accounts receivable collections and related calls, forward outstanding invoices as requested
Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
Refer unresolved customer grievances to designated departments for further investigation
Carry out water jugs and bags of water softener salt to customers when required
Qualifications
Outgoing, friendly, and a desire to help people
Excellent interpersonal and phone communication skills
Ability to multitask and work in a fast-paced environment
Previous customer service experience
Intermediate computer knowledge
We Offer
Compensation
Hourly base pay
Employee referral bonus
Annual performance review (potential pay increase)
Benefits
Dental care
Extended health care
Life insurance
Vision care
Employee assistance program
RRSP match (after three months)
Work/Life Balance
No weekends! No late nights!
Monday through Friday
Paid time off
Paid holidays
Training
Paid CSR training
Paid Culligan training
Direct Career Tracks: We love to promote from within!
Office Manager
Sales Representative
Management
Additional Perks
Employee discounts
Supportive Workplace
Non-toxic work environment
Open door policy with management
Company lunches, dinners, and parties!
Our Mission
As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.
Our Values
Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.
Apply today!
We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
