Customer Service Representative | Health and Wellness

Are you someone with a keen interest in health and hair care? Do you often find your friends following your guidance for hair? A highly exciting opportunity is here for beauty and hair enthusiasts! Join our team at Kolkata as Hair Coaches, an innovative Health and Wellness brand. This role is designed for individuals passionate about making a difference in people's lives by guiding them toward their healthiest, most beautiful hair. If you are a graduate or undergraduate who is ready to guide customers toward a fulfilling journey to achieve their hair goals, join us as Customer Service Representatives - Health and Wellness in Kolkata. There are multiple openings; apply now.
Job Description

As a Hair Coach or Customer Service Representative, you will play a crucial role in transforming our customers' hair health journey with an innovative Health and Wellness brand in Kolkata. You will assess their needs, provide expert advice on hair care, offer emotional support, and help them set and reach their hair health goals. Your dedication will not only improve their hair condition but also boost their confidence and overall well-being. As a Customer Service Associate for a renowned Health and Wellness brand, your responsibilities will include:
• Assessment: Conduct evaluations to identify clients' specific hair conditions and needs based on established guidelines by the medical team.
• Education: Instruct clients on effective hair care practices to promote hair health, including techniques for washing and protecting the hair as per set guidelines.
• Problem-Solving: Identify and address hair-related issues or concerns, and analyze potential causes of hair problems, such as damage, hair loss, or scalp conditions. Also, provide tailored solutions to mitigate or overcome these issues.
• Emotional Support: Offer empathy, emotional support, and encouragement to clients facing hair health challenges.
• Goal Setting and Monitoring: Help clients define achievable hair goals and track their progress. Also, offer continued support to achieve their hair-related objectives as per set guidelines.

Job Requirements

An ideal candidate for the role of Hair Coach or Customer Service Associate must have the following attributes to successfully serve the customers of the premier health and wellness brand:
• Educational Background: Open to graduates or undergraduates from any field.
• Communication Skills: Must be proficient in English (Versant Level 4 or above) and Hindi, with excellent listening, instructing, and motivational skills.
• Hair Health Knowledge: Should possess the ability to analyze and address hair and health issues.
• Empathy and Compassion: Demonstrated ability to empathize with clients and offer compassionate support.
• Problem-Solving: Strong analytical abilities to identify and address hair health issues.
• Time Management: Capable of managing time effectively to address client needs promptly.
• Feedback Responsiveness: Open to feedback for continuous improvement of service quality.
• Ethical Behavior: Commitment to ethical conduct in all client interactions.
• Adaptability: Comfortable working in a dynamic environment and managing high call volumes. Previous experience in customer support is beneficial.

Why Join Fusion CX in Kolkata

Embark on a transformative journey with us as we redefine customer care on a global scale and pioneer healthcare innovations. With abundant opportunities for advancement, a supportive workplace culture, and the chance to contribute meaningfully to patient care, careers at Fusion CX offer a fulfilling and elevating journey. Take the leap and apply now to be part of our pioneering team in Fusion CX. Multiple openings await for the role of Customer Service Representative in Kolkata