Job Description
About Integrated Specialty Coverages
Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.
Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and "Main Street USA", we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we're building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.
Job Summary
The Customer Service Representative provides essential support to underwriters, agents, customers, and internal teams across both commercial and personal lines. This role ensures exceptional service, accurate processing, and efficient communication while maintaining a strong working knowledge of carrier guidelines and internal procedures.
Candidates considered for this role will ideally be located in the Columbus, OH area and work remotely with occasional ask to travel short distances.
Position Responsibilities
Support new business and renewal underwriters, agents, customers, and internal staff across commercial and personal lines.
Respond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines products.
Deliver high‑quality customer service in the daily servicing of new and renewal business.
Provide clerical support, quoting assistance, and other administrative activities as needed.
Process incoming and outgoing correspondence accurately and efficiently.
Maintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program details.
Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives.
Document all relevant activity within the Agency Management System.
Perform additional duties as assigned.
Minimum Qualifications
Minimum 1 year of insurance experience.
Ability to obtain and maintain a valid Property & Casualty Insurance License within 90 days of employment.
High school diploma, GED, or equivalent experience.
Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
Ability to respond professionally to inquiries from customers, regulatory agencies, and business partners.
Strong written and verbal communication skills, with the ability to present information effectively to management and external groups.
Ability to provide fractions, percentages, ratios, and proportions to practical business situations.
Proficiency with email, record-keeping systems, databases, word processing, spreadsheets, and related office software.
Above-average knowledge of Microsoft Office is required.
Valid Driver's License
Benefits of Working at ISC
Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential, Employee Assistance Program
Health Savings Account, includes company contribution
Short-term disability
Voluntary benefits - supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs
11 company paid holidays
Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [email protected] or 760-XXXXXX.
ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a "can-do" attitude, and fostering a collaborative and mutually supportive environment.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, ****** orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.
**Must be legally authorized to work in the United States.**
**ISC participates in the Federal E-Verify program**
Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.
Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and "Main Street USA", we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we're building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.
Job Summary
The Customer Service Representative provides essential support to underwriters, agents, customers, and internal teams across both commercial and personal lines. This role ensures exceptional service, accurate processing, and efficient communication while maintaining a strong working knowledge of carrier guidelines and internal procedures.
Candidates considered for this role will ideally be located in the Columbus, OH area and work remotely with occasional ask to travel short distances.
Position Responsibilities
Support new business and renewal underwriters, agents, customers, and internal staff across commercial and personal lines.
Respond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines products.
Deliver high‑quality customer service in the daily servicing of new and renewal business.
Provide clerical support, quoting assistance, and other administrative activities as needed.
Process incoming and outgoing correspondence accurately and efficiently.
Maintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program details.
Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives.
Document all relevant activity within the Agency Management System.
Perform additional duties as assigned.
Minimum Qualifications
Minimum 1 year of insurance experience.
Ability to obtain and maintain a valid Property & Casualty Insurance License within 90 days of employment.
High school diploma, GED, or equivalent experience.
Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
Ability to respond professionally to inquiries from customers, regulatory agencies, and business partners.
Strong written and verbal communication skills, with the ability to present information effectively to management and external groups.
Ability to provide fractions, percentages, ratios, and proportions to practical business situations.
Proficiency with email, record-keeping systems, databases, word processing, spreadsheets, and related office software.
Above-average knowledge of Microsoft Office is required.
Valid Driver's License
Benefits of Working at ISC
Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential, Employee Assistance Program
Health Savings Account, includes company contribution
Short-term disability
Voluntary benefits - supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs
11 company paid holidays
Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [email protected] or 760-XXXXXX.
ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a "can-do" attitude, and fostering a collaborative and mutually supportive environment.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, ****** orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.
**Must be legally authorized to work in the United States.**
**ISC participates in the Federal E-Verify program**
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative (Insurance) position is now open for candidates interested in the Customer Care sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
