Job Description
Posted: 02/04/2026
Closing Date: 30/04/2026
Job Type: Permanent - Full Time
Location: Lytton QLD
Job Category: Customer Service
Why Join Coogee
Founded in 1971, Coogee is more than just a business—we’re a team of passionate professionals delivering high-quality industrial, agricultural, and mineral processing chemicals across Australia and internationally. With expanding operations in WA, Queensland, New South Wales, and Victoria, and continued investment in new projects and capabilities, Coogee is experiencing strong growth. We make, we store, and we deliver to a diverse client base. Our strong team culture, long-term employment stability, and commitment to career development make Coogee an ideal place to grow your career and be part of a thriving future.
About the Role
Our Chlor-Alkali manufacturing facility located in Lytton QLD produces Sodium Hypochlorite, Hydrochloric Acid and Caustic Soda for the water treatment industry, swimming pool industry and local industrial customers. We have a dedicated distribution network that services our clients throughout QLD and NSW.
We are seeking a permanent, full‑time Customer Service Representative to join our small, close‑knit Customer Service team. Working Monday to Friday, full-time hours with flexible start time, you will be a key point of contact for customers, providing high‑quality support via phone and email and ensuring a smooth order‑to‑delivery experience.
This role suits someone who enjoys problem‑solving, building relationships, and taking pride in accurate and timely service delivery.
Key Responsibilities:
Develop and maintain a thorough knowledge of Coogee’s product range
Respond to customer enquiries via phone and email, including orders, deliveries, and general queries
Coordinate with internal teams to ensure accurate delivery scheduling and issue resolution
Process customer orders and enquiries promptly and accurately
Ensure a high level of accuracy in data entry, customer records and delivery information across the team
Contribute to a positive, collaborative team culture
The successful candidate
Previous experience in an office‑based customer service or logistics role
Strong communication skills with a professional and friendly phone manner
High attention to detail and confidence working with data and systems
Ability to prioritise tasks and manage time effectively in a busy environment
Proactive, solutions‑focused mindset with a willingness to learn
Competent with Microsoft Office (experience with Oracle or similar systems is advantageous; training provided)
Why join Coogee
At Coogee, we are committed to providing a supportive and rewarding work environment. You will have the opportunity to work with a talented team of professionals and contribute to the growth and development of our business. We offer:
Competitive annual salary and financial incentives
Company Paid Parental Leave
Annual fitness reimbursement
Social events throughout the year
Free annual flu vaccinations and skin checks
Employee Assistance Program (EAP)
For the right candidate, this is an exciting opportunity to join a secure, well established and successful business and take the next step in your career.
Coogee Chemicals is an equal opportunity employer committed to workplace diversity. Please note you must have the right to live and work in Australia. As part of the recruitment process candidates may be required to complete comprehensive compliance checks.
Closing Date: 30/04/2026
Job Type: Permanent - Full Time
Location: Lytton QLD
Job Category: Customer Service
Why Join Coogee
Founded in 1971, Coogee is more than just a business—we’re a team of passionate professionals delivering high-quality industrial, agricultural, and mineral processing chemicals across Australia and internationally. With expanding operations in WA, Queensland, New South Wales, and Victoria, and continued investment in new projects and capabilities, Coogee is experiencing strong growth. We make, we store, and we deliver to a diverse client base. Our strong team culture, long-term employment stability, and commitment to career development make Coogee an ideal place to grow your career and be part of a thriving future.
About the Role
Our Chlor-Alkali manufacturing facility located in Lytton QLD produces Sodium Hypochlorite, Hydrochloric Acid and Caustic Soda for the water treatment industry, swimming pool industry and local industrial customers. We have a dedicated distribution network that services our clients throughout QLD and NSW.
We are seeking a permanent, full‑time Customer Service Representative to join our small, close‑knit Customer Service team. Working Monday to Friday, full-time hours with flexible start time, you will be a key point of contact for customers, providing high‑quality support via phone and email and ensuring a smooth order‑to‑delivery experience.
This role suits someone who enjoys problem‑solving, building relationships, and taking pride in accurate and timely service delivery.
Key Responsibilities:
Develop and maintain a thorough knowledge of Coogee’s product range
Respond to customer enquiries via phone and email, including orders, deliveries, and general queries
Coordinate with internal teams to ensure accurate delivery scheduling and issue resolution
Process customer orders and enquiries promptly and accurately
Ensure a high level of accuracy in data entry, customer records and delivery information across the team
Contribute to a positive, collaborative team culture
The successful candidate
Previous experience in an office‑based customer service or logistics role
Strong communication skills with a professional and friendly phone manner
High attention to detail and confidence working with data and systems
Ability to prioritise tasks and manage time effectively in a busy environment
Proactive, solutions‑focused mindset with a willingness to learn
Competent with Microsoft Office (experience with Oracle or similar systems is advantageous; training provided)
Why join Coogee
At Coogee, we are committed to providing a supportive and rewarding work environment. You will have the opportunity to work with a talented team of professionals and contribute to the growth and development of our business. We offer:
Competitive annual salary and financial incentives
Company Paid Parental Leave
Annual fitness reimbursement
Social events throughout the year
Free annual flu vaccinations and skin checks
Employee Assistance Program (EAP)
For the right candidate, this is an exciting opportunity to join a secure, well established and successful business and take the next step in your career.
Coogee Chemicals is an equal opportunity employer committed to workplace diversity. Please note you must have the right to live and work in Australia. As part of the recruitment process candidates may be required to complete comprehensive compliance checks.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care sector. This role in Lytton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
