Job Description
Requirement: Minimum 6 months of experience in customer service
Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Night shift
Ability to commute/relocate:
Chandivali , Mumbai - 400076, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Night shift
Ability to commute/relocate:
Chandivali , Mumbai - 400076, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
