Job Description
Provide comprehensive support for all Salford products, including answering customer inquiries and troubleshooting issues.
Recommend parts and equipment based on customer needs and technical specifications.
Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly.
Offer estimates for spare parts and whole goods and assist customers with order placement.
Accurately review and enter customer orders for spare parts and whole goods.
Resolve customer concerns, complaints, and disputes in a courteous and efficient manner.
Provide timely updates and information on the status of customer orders
Maintain detailed documentation for all customer orders and interactions.
Enter and manage the call queue when working at your desk.
Collaborate with other departments to resolve customer-related issues.
Be available to work a flexible schedule to accommodate peak times, seasonal demands, and statutory holidays.
Accomplish other tasks and serve as backup when needed
Recommend parts and equipment based on customer needs and technical specifications.
Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly.
Offer estimates for spare parts and whole goods and assist customers with order placement.
Accurately review and enter customer orders for spare parts and whole goods.
Resolve customer concerns, complaints, and disputes in a courteous and efficient manner.
Provide timely updates and information on the status of customer orders
Maintain detailed documentation for all customer orders and interactions.
Enter and manage the call queue when working at your desk.
Collaborate with other departments to resolve customer-related issues.
Be available to work a flexible schedule to accommodate peak times, seasonal demands, and statutory holidays.
Accomplish other tasks and serve as backup when needed
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care Executive sector. This role in Salford offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
