Job Description
Customer Service Representative, Sylvia Park
Sylvia Park Branch
Full time, Permanent position
Wednesday to Sunday (Mon and Tues rostered off)
Mō te tūranga | About the Role
Taking action now to create a better future — it’s why we show up every day. As a Customer Service Representative, you’ll be the first point of contact for our customers, helping them navigate life’s financial moments with care, confidence, and clarity.
Whether it’s in person or through our virtual channels, you’ll be solving problems, offering reassurance, and making things simple. From online banking hiccups to card disputes and regulatory queries, you’ll work in a fast-paced environment where no two days are the same. Your ability to stay calm, think on your feet, and deliver a great experience will make all the difference.
Nā tāu rourou | What will you bring?
We’re looking for someone who’s confident, curious, and committed to doing what’s right for our customers. You’ll bring:
At least 2 years’ experience in customer service and administration, ideally in banking or a related field
An understanding of financial services, including compliance and regulatory requirements
The ability to juggle multiple priorities in a dynamic, fast-moving environment
Comfort with digital platforms and the ability to guide customers through them
A knack for solving problems, staying composed under pressure, and adapting to changing needs
A tertiary qualification in Business or Finance is preferred
Westpac Hei Wāhi Mahi | Working at Westpac
As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Career growth – we promote internal capability; we have programmes that recognise star performers
Generous parental leave – and top up government paid parental leave
School holiday subsidy - help you balance work and family during school holiday
Environmental and community care programmes
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
1 February 2026
Sylvia Park Branch
Full time, Permanent position
Wednesday to Sunday (Mon and Tues rostered off)
Mō te tūranga | About the Role
Taking action now to create a better future — it’s why we show up every day. As a Customer Service Representative, you’ll be the first point of contact for our customers, helping them navigate life’s financial moments with care, confidence, and clarity.
Whether it’s in person or through our virtual channels, you’ll be solving problems, offering reassurance, and making things simple. From online banking hiccups to card disputes and regulatory queries, you’ll work in a fast-paced environment where no two days are the same. Your ability to stay calm, think on your feet, and deliver a great experience will make all the difference.
Nā tāu rourou | What will you bring?
We’re looking for someone who’s confident, curious, and committed to doing what’s right for our customers. You’ll bring:
At least 2 years’ experience in customer service and administration, ideally in banking or a related field
An understanding of financial services, including compliance and regulatory requirements
The ability to juggle multiple priorities in a dynamic, fast-moving environment
Comfort with digital platforms and the ability to guide customers through them
A knack for solving problems, staying composed under pressure, and adapting to changing needs
A tertiary qualification in Business or Finance is preferred
Westpac Hei Wāhi Mahi | Working at Westpac
As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Career growth – we promote internal capability; we have programmes that recognise star performers
Generous parental leave – and top up government paid parental leave
School holiday subsidy - help you balance work and family during school holiday
Environmental and community care programmes
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
1 February 2026
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative - Sylvia Park position is now open for candidates interested in the Customer Care sector. This role in Mount Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
