Job Description
Full job description
Customer Service Specialist – 6 months Fixed Term
Ko wai mātou – About us
Kia ora. We’re Foodies. You know Gilmours, New World, PAK’nSAVE and Four Square right? That’s us!
With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.
Gilmours is 100% NZ Owned and Operated serving thousands of businesses and organisations across the North Island for the food and beverages they need to grow their business. Gilmours is your one-stop Foodservice shop with Butchery, Produce, Chilled & Frozen, Grocery, General Merchandise, Consumables, Beverages and Liquor.
Te Tūranga – About the role
As a Customer Service Specialist, you’ll be the first point of contact for our customers and stores, providing empathetic, timely, and effective support. You’ll work across phone, email, and chat to resolve complex issues and ensure a seamless experience.
Enjoy the flexibility of working from your own space. While this role is fully remote, you may occasionally be asked to pop into our Palmerston North office for training or team catch-ups.
Key responsibilities include:
Responding to a high volume of inbound inquiries with professionalism and urgency
Diagnosing and resolving customer issues efficiently
Maintaining accurate records in our CRM system
Collaborating with internal teams to resolve concerns
Meeting KPIs and contributing to a positive team culture
Ngā painga - What we offer
We’re committed to providing awesome experiences for our people, including offering a range of benefits
- �Remote-first role - work from wherever you’re most productive
5% discount at our retail stores – because who doesn’t love a good deal?
Learning & wellness perks – inhouse development programmes, flu vaccinations, and social network groups (we call them Tribes)
He kōrero mōu - About you
You might be early in your career or looking for a fresh start- either way, if you’re curious, adaptable, empathetic, and love solving problems, we want to hear from you.
We’re looking for:
Proven experience in a contact centre, sales or customer-facing role
Strong communication and critical thinking skills
High emotional intelligence and calm under pressure
Tech-savviness with CRM and Microsoft Office tools
A team player who’s flexible and eager to learn
Experience awesome. Achieve awesome. Be awesomely you.
We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.
We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.
If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected]. Accessibility support could include, interview location, sign language interpreter, assistive technology.
Don’t ‘cart’ around – apply now!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Service Specialist – 6 months Fixed Term
Ko wai mātou – About us
Kia ora. We’re Foodies. You know Gilmours, New World, PAK’nSAVE and Four Square right? That’s us!
With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.
Gilmours is 100% NZ Owned and Operated serving thousands of businesses and organisations across the North Island for the food and beverages they need to grow their business. Gilmours is your one-stop Foodservice shop with Butchery, Produce, Chilled & Frozen, Grocery, General Merchandise, Consumables, Beverages and Liquor.
Te Tūranga – About the role
As a Customer Service Specialist, you’ll be the first point of contact for our customers and stores, providing empathetic, timely, and effective support. You’ll work across phone, email, and chat to resolve complex issues and ensure a seamless experience.
Enjoy the flexibility of working from your own space. While this role is fully remote, you may occasionally be asked to pop into our Palmerston North office for training or team catch-ups.
Key responsibilities include:
Responding to a high volume of inbound inquiries with professionalism and urgency
Diagnosing and resolving customer issues efficiently
Maintaining accurate records in our CRM system
Collaborating with internal teams to resolve concerns
Meeting KPIs and contributing to a positive team culture
Ngā painga - What we offer
We’re committed to providing awesome experiences for our people, including offering a range of benefits
- �Remote-first role - work from wherever you’re most productive
5% discount at our retail stores – because who doesn’t love a good deal?
Learning & wellness perks – inhouse development programmes, flu vaccinations, and social network groups (we call them Tribes)
He kōrero mōu - About you
You might be early in your career or looking for a fresh start- either way, if you’re curious, adaptable, empathetic, and love solving problems, we want to hear from you.
We’re looking for:
Proven experience in a contact centre, sales or customer-facing role
Strong communication and critical thinking skills
High emotional intelligence and calm under pressure
Tech-savviness with CRM and Microsoft Office tools
A team player who’s flexible and eager to learn
Experience awesome. Achieve awesome. Be awesomely you.
We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.
We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.
If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected]. Accessibility support could include, interview location, sign language interpreter, assistive technology.
Don’t ‘cart’ around – apply now!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Specialist - 6 month Fixed Term position is now open for candidates interested in the Work from home Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
