Job Description
Customer Service Specialist
Westcan Bulk Transport
Location: Calgary
The Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, and Fisher Transport – KAG Canada!
Westcan is currently seeking a Customer Service Representative to join our team, with a focus on planning for and supporting drivers daily tasks.
The Shift Schedule is 5 On - 4 Off - 3 On - 2 Off
6:00 AM-4:30 PM
About the position:
Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources
Ensuring drivers have adequate hours of service
Establishing proper last contents on equipment
Arranging for equipment to be available for fleet maintenance
Preparing trailer loading instructions
Planning routes for drivers by adding route or track points as required
Ensuring delivery instructions are complete
Providing instructions and answer questions from drivers
Contacting off duty drivers to provide trip instructions for next on-duty status
Communicating with drivers on any deviations with planned loads
Communicating schedule requests to Assistant Terminal Manager
Checking routing of completed trip compared to routing instructions
Ensuring payload is up to maximum GVW and was loaded as per instructions
Communicating changes to planned orders and update system as required
Monitoring total mail and keeping system up to date
Taking customer orders by phone, email, and fax and entering orders to TMW system and providing confirmation of order to the customer
Managing Driver Pay Portal
Providing ETA as require and providing updated information to customers when changing plans
Administering other duties as assigned such as site maps and fuel cards
What you bring:
Prior dispatch experience is an asset
Forward-thinker - must be able to plan and foresee potential issues that may require the plan to be adjusted
Outstanding internal and external customer service skills
Takes ownership of work responsibilities
Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines
This position also requires strong communication skills
Ability to prioritize and manage multiple responsibilities and work independently
Previous experience in the transportation industry is beneficial
Total Compensation:
Competitive wages, company matched RRSP/DPSP savings program, bonus opportunity, scholarships program for employee’s children and referral reward payments up to $2,000 available per successful hire (certain conditions apply)
We have a strong culture of teamwork, with a balance of seriousness and fun. If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply!
External applicants in consideration will adhere to a company-paid criminal record search.
We are committed to building and supporting a diverse and inclusive culture where ALL employees and partners feel valued and appreciated for their uniqueness and contributions. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contact.
Westcan Bulk Transport
Location: Calgary
The Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, and Fisher Transport – KAG Canada!
Westcan is currently seeking a Customer Service Representative to join our team, with a focus on planning for and supporting drivers daily tasks.
The Shift Schedule is 5 On - 4 Off - 3 On - 2 Off
6:00 AM-4:30 PM
About the position:
Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources
Ensuring drivers have adequate hours of service
Establishing proper last contents on equipment
Arranging for equipment to be available for fleet maintenance
Preparing trailer loading instructions
Planning routes for drivers by adding route or track points as required
Ensuring delivery instructions are complete
Providing instructions and answer questions from drivers
Contacting off duty drivers to provide trip instructions for next on-duty status
Communicating with drivers on any deviations with planned loads
Communicating schedule requests to Assistant Terminal Manager
Checking routing of completed trip compared to routing instructions
Ensuring payload is up to maximum GVW and was loaded as per instructions
Communicating changes to planned orders and update system as required
Monitoring total mail and keeping system up to date
Taking customer orders by phone, email, and fax and entering orders to TMW system and providing confirmation of order to the customer
Managing Driver Pay Portal
Providing ETA as require and providing updated information to customers when changing plans
Administering other duties as assigned such as site maps and fuel cards
What you bring:
Prior dispatch experience is an asset
Forward-thinker - must be able to plan and foresee potential issues that may require the plan to be adjusted
Outstanding internal and external customer service skills
Takes ownership of work responsibilities
Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines
This position also requires strong communication skills
Ability to prioritize and manage multiple responsibilities and work independently
Previous experience in the transportation industry is beneficial
Total Compensation:
Competitive wages, company matched RRSP/DPSP savings program, bonus opportunity, scholarships program for employee’s children and referral reward payments up to $2,000 available per successful hire (certain conditions apply)
We have a strong culture of teamwork, with a balance of seriousness and fun. If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply!
External applicants in consideration will adhere to a company-paid criminal record search.
We are committed to building and supporting a diverse and inclusive culture where ALL employees and partners feel valued and appreciated for their uniqueness and contributions. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contact.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Specialist CSS position is now open for candidates interested in the Customer Care sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
