Job Description
Overview
Berkeys Plumbing, A/C & Electrical
📍 Southlake, TX | On-site | Full-Time 8am-5pm M-TH, availability for remote work on Fridays
At Berkeys, we’ve been serving Texas homeowners since 1975 — and we’re still growing. We’re looking for a Customer Service Supervisor who thrives in a fast-paced call center environment and knows how to lead with accountability, empathy, and data.
If you’re passionate about coaching teams, improving customer experience, and turning metrics into meaningful results — this could be your next step.
💼 What You’ll Do
As a Customer Service Supervisor, you’ll support and lead our Customer Service Representatives (CSRs) while partnering closely with the Call Center Manager to ensure exceptional service and performance.
Key responsibilities include:
• Coach, mentor, and support CSRs to meet performance and quality standards
• Monitor call quality, customer interactions, and adherence to procedures
• Analyze call center metrics and provide reporting and insights
• Assist with training, onboarding, and ongoing development
• Support scheduling, on-call rotations, and coverage needs
• Help identify process improvements that enhance efficiency and customer experience
Berkeys Plumbing, A/C & Electrical
📍 Southlake, TX | On-site | Full-Time 8am-5pm M-TH, availability for remote work on Fridays
At Berkeys, we’ve been serving Texas homeowners since 1975 — and we’re still growing. We’re looking for a Customer Service Supervisor who thrives in a fast-paced call center environment and knows how to lead with accountability, empathy, and data.
If you’re passionate about coaching teams, improving customer experience, and turning metrics into meaningful results — this could be your next step.
💼 What You’ll Do
As a Customer Service Supervisor, you’ll support and lead our Customer Service Representatives (CSRs) while partnering closely with the Call Center Manager to ensure exceptional service and performance.
Key responsibilities include:
• Coach, mentor, and support CSRs to meet performance and quality standards
• Monitor call quality, customer interactions, and adherence to procedures
• Analyze call center metrics and provide reporting and insights
• Assist with training, onboarding, and ongoing development
• Support scheduling, on-call rotations, and coverage needs
• Help identify process improvements that enhance efficiency and customer experience
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Supervisor position is now open for candidates interested in the Remote Jobs sector. This role in Texas offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.